Bank Teller

Essential Functions:

• Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
• Accept deposits, confirm accuracy of transaction.
• Prepare, verify, and issue cashier's’ checks, bank money orders, and cash advances.
• Enter transactions in bank’s teller plus system, recording all transactions and producing customer receipts.
• Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Identify and capitalize on opportunities to promote new banking services.
• Calculate daily transactions using appropriate technology.
• Balance all monies in cash drawers at the end of shifts.
• Maintain a work area that ensures the safety of all negotiable and confidential records.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills.
• Excellent math skills.
• Trustworthiness and the ability to act with integrity.
• The ability to communicate effectively verbally and in writing.
• Good organizational and time management skills
• Attention to detail.
• Good problem solving and troubleshooting skills.
• Flexibility and ability to prioritize tasks.
• Excellent Customer service attitude.

Basics for good customer service include:

• Being pleasant: Customers are perceptive and can understand a lot even if you don't say a word. Use a positive tone of voice to effectively communicate with customers.
• Listening: Exceptional customer service is based on communication. This means not only speaking effectively, but also listening effectively. Listening effectively involves giving customers the opportunity to speak, providing feedback, asking clarifying questions, and summarizing what you've heard to adequately satisfy the customer's needs.
• Providing support: It's important that you know how to do your job and that can explain your actions if the customer asks. Effective communication is particularly important if you are unable to complete a transaction yourself, either because of an error or because it's simply not part of your job.

Complaints

One of the best times to use soft skills is during conflict, like when handling customer complaints. Here are some things to keep in mind when a difficult situation arises:

• Be empathetic - Acknowledge the customer's feelings and apologize for any inconvenience. Do your best to empathize with your customer and allow the customer to express his or her concern.
• Determine the real problem - Customers voicing complaints may be upset, frustrated, or embarrassed. Listen carefully to your customer and gather all the facts to understand the problem.
• Ask clarifying questions and paraphrase - Ask relevant, non-threatening questions that will help you to understand the real problem and the real cause of the customer's dissatisfaction. Paraphrase your customer's message to verify you understand the situation, and then say that you want to help fix the problem.
• Take action - Explain to your customer the solution to the problem and any procedures or policies that may apply to the situation to help him or her understand what is happening and why.

Requirements (Education, Experience):

• Recent Bank teller experience is required, 2 years.
• High school diploma or equivalent
• Customer service is a plus
• Flexible work hours

Physical Requirements:
This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Must be able to lift up to 25 pounds at times.
• Going up and down stairs often.
• Arrive to work on time.
• Flexible schedule required for various working shifts.

Benefits:

• 6 weeks of paid Parental leave.
• Short term disability paid by bank.
• Long term disability paid by bank.
• Life insurance paid by bank.
• Medical and Dental insurance portion paid by bank.
• Vision insurance portion paid by bank.
• Vacation and sick leave.
• Tuition reimbursement available.
• 11 paid Federal Holidays

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Summary

As a Bank Teller, you will be essential in delivering outstanding customer service while managing daily banking transactions. Your core skills in cash handling, basic math, and financial services will ensure accuracy and efficiency in processing deposits, withdrawals, and payments. You will also leverage your premium skills in customer relationship management and financial sales to enhance customer satisfaction. With a strong emphasis on communication and time management, you will contribute to a positive banking experience and uphold the integrity of our financial operations. Join our team to make a meaningful impact in our customers' financial journeys.

Job Type: Full-time

Pay: $16.00 - $16.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday

Experience:

• Banking: 1 year (Required)
• Teller: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $16 - $17