Banking Center Manager - Fayetteville, AR - Job

Title

Banking Center Manager

Full-Time/Part-Time Full-Time Location Fayetteville Main (Joyce) Description

Internal Candidates, do not use this link to apply. Please complete the APPLICATION FOR TRANSFER FORM available on the intranet (top of page Human Resources Tab). Feel free to contact Human Resources if you have any questions.

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Summary

The Banking Center Manager (BCM) ensures the efficient daily operation of a full-service banking center by providing the most responsive, innovative, and secure financial solutions to our customers, with exceptional and personalized service. Responsible for the safe and professional work environment that encourages personal growth and development. Consistently models company and departmental values and sets the example. Actively supervises and trains staff while assisting in the response of customer account inquiries and aids in resolving customer problems and complaints. This position requires employees to work on-site.

Qualifications/Education/Experience/Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Candidate Must be at a minimum, 18 years of age.
• High School Diploma or GED required.
• Completion of Retail Banking Specialist 3 checklist (Internal) required; or
• 3-5 years’ Retail Banking experience with a strong understanding of Retail Banking Specialist functions required. (Completion of Retail checklists through Supervisor level within 1 year will be required)
• 2-3 years’ supervisory/leadership experience preferred.
• Associates and/or bachelor's degree related to business and/or finance preferred.
  
  

HOURS OF AVAILABILITY: | Regularly Scheduled Hours/Week: 40 ( ) hours | Monday – Friday 8:00am-5:00pm | *Extended working hours may be required.

Essential Duties And Responsibilities

Responsible for management of the banking center team including service, sales, and operations. Adheres to all department and company policies and procedures and follows applicable banking regulations.

Personnel

• Ensures training and development of retail staff on bank protocol, operational processes, policies, and procedures.
• Creates a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement.
• Support and promote an environment that provides a level of care that makes customers feel welcomed, significant, and engaged.
• Empowers banking center team to take ownership of achieving personal and banking center goals.
• Creates and manages the work schedule for the retail staff.
• Instill continuous professional growth and fosters esprit-de-corps among the staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards.
• Conduct weekly huddles and staff meetings, as needed. Serving as a communication link between departments and Leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
• Operate with an awareness and understanding of essential employment law concepts. Apply, interpret, and execute policies reviewed during BCM meetings, Bank Better University, and/or those established within the Employee Handbook.
  
  

Operations

• Frequently perform all essential Retail Banker/Retail Banking Specialist duties and ensure these duties are followed by retail staff, in accordance with written policies and procedures.
• Responsible for the management and handling of the branch's cash supply. Ensuring the highest ethical standards are maintained.
• Provide and ensure that customers receive exceptional service, and that staff executes operational excellence that meets our ethical, responsive, and innovational expectations.
• Make sound decisions by gathering appropriate information, including the risk/reward ratio, and consider viable alternatives when making decisions.
• Ensure the team maintains customer confidence and protects bank operations by keeping information confidential.
• Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Reporting any security concerns to the company's Security team.
• Ensure audit controls are followed to protect the Bank from unnecessary risk and exposure and Teller/Bank Center Audits are timely completed every month.
• Complete various monthly checklists and/or reports, in a timely manner.
• Support compliance with regulatory guidelines such as, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending practices.
• Review Fraudulent transactions and suspicious activities identified by team members, adhering to SAR and CTR requirements.
• Monitor wire transfers initiated by team members for accuracy.
• Resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
• Review daily reports and resolve any outstanding account maintenance issues tracked by banking center personnel.
• Work with management to develop banking center objectives and the specific programs necessary to achieve them. Ability to speak effectively to small groups of employees or customers.
• Understand debit, credit, and account balancing to identify and resolve staff balancing issues.
• Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals.
  
  

Business Development

• Educates banking center team about products and services offered through other lines of business. Ensure the team is familiar with Cash Management products and receives proper training to enhance their abilities to sell and cross-sell products.
• Focus on building and maintaining customer relationships by participating in community outreach and activities. Enhancing the bank’s image and developing additional business and referral sources.
• Be consistent with communicating with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service.
  
  

Additional Duties & Responsibilities

• Operate computer, telephone, keyboard scanner and copier. Computer skills that include strong knowledge in MS Office Outlook, typing, 10-key, and the internet. Proficiency with Bankway software will be required.
• Must be able to arrive at work on time, work on-site and work cooperatively with other coworkers.
• Willing and able to travel between banking centers and to designated training sessions and/or business meetings, as assigned by management.
• Complete all online compliance Teal Training courses in a timely manner.
• Will be required to attend Bank Better University and incorporate the essential leadership skills and responsibilities.
• Work location and/or additional duties may be assigned or required by management.
  
  

SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities that include the ability to hire, terminate, discipline, and evaluate employee performance for retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

Soft Skills

Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.

PHYSICAL DEMANDS

The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, identify customers inside the lobby and outside of the bank, review customer transactions and verify necessary information, and identify counterfeit currency. The position also requires the ability to articulate sufficiently well to communicate with customers and co-workers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds. The position may require infrequent driving of a vehicle and occasional exposure to outside weather elements. Ability to hold a valid driver’s license and possess reliable transportation that can be used for business travel purposes.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.

EEO/AA/M/F/Vet/Disability

Position Requirements EOE Statement First Security Bank is an equal employment/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.

Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process. About the Organization Based in Searcy, Arkansas, privately-held First Security Bancorp has the most complete and diverse product offering of any Arkansas-based financial services holding company. First Security can meet any financing need - right here in Arkansas.

With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services.

This position is currently accepting applications.

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