Fraud Review Clerk

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

Proactively assists management in achieving the Bank’s fraud management goals by identifying and recognizing changing patterns, trends, and techniques. Investigate forgery and theft within customer’s accounts and transactions. Track and monitor the bank’s transactions and activity that comes through the customers’ accounts. This position requires employees to work on-site.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED will be required.
• Some experience or relevant banking experience preferred.
  
  

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 ( ) hours per week | Monday - Friday 8:00am - 5:00pm | Occasionally work to 6 on rotation | *Extended working hours may be required.

Essential Duties And Responsibilities

• Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
• Maintain a high level of integrity by understanding Bank’s policy and procedures and ensure all actions performed are in compliance with government regulations and state/federal laws.
• Review new, existing, and internal accounts for deposits, scams and returned risk items.
• Visually review new accounts for fraudulent/erroneous information and identify/evaluate potential loss situations.
• Determine items or transactions that will need to be escalated for investigation.
• Assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators and by taking appropriate action to mitigate Operational Losses bank wide.
• Consolidate evidence to conclude that an account must be escalated to investigation or that the suspicious activity does not represent a risk to the bank without disrupting service to our clients.
• Place appropriate flags, comments or special instructions on accounts or records identified as having potentially fraudulent or identity theft issues.
• Document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues.
• Perform daily review and analysis of suspected fraud items and a risk assessment on suspicious accounts and activities.
• Demonstrate flexibility and work collaboratively to deliver high quality and timely service.
• Manage multiple tasks effectively by balancing high productivity, sense of urgency, and delivering quality work product.
• Operate computer, telephone, keyboard, scanner, and copier. Basic computer skills including knowledge in MS Office, Outlook, typing, 10 key and the internet. Strong knowledge of MS Word and Excel is preferred. Proficiency with internal bank software will be required.
• Must be able to arrive at work on time, work on-site and work cooperatively with other co-workers. Therefore, reliable transportation and the ability to travel to work-related events is required.
• Work location and/or additional duties may be assigned or required by management.
  
  

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

Soft Skills

Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish positive and productive work relationships; able to generate trust, ability and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.

PHYSICAL DEMANDS

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must have the ability to maintain confidentiality and professionalism in all situations. The position also requires the ability to read and interpret documents and draft written communications.

EEO/AA/M/F/Vet/Disability