Receptionist

First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

This position serves as the face of the Bank and will be the first point of contact for our customers. Reflecting a positive image to our customers and playing a crucial role in providing exceptional customer service. Welcoming visitors, answering phones, and referring inquiries to the appropriate staff members. This position requires employees to work on-site.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

HOURS OF AVAILABILITY: Regularly scheduled hours/week: 40 hours | Monday - Friday 8:15 am - 5:00 pm | *Extended working hours may be required.

QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

EDUCATION And/or EXPERIENCE

• High school diploma or general education degree (GED) will be required at the completion of your graduating year.
• Excellent communication, interpersonal skills, and a customer service-oriented attitude is required.
• Proficient with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
• Willingness to demonstrate Core 5 values with customers and coworkers.
  
  

Essential Duties And Responsibilities

• Greet customers entering the lobby and determine the nature of business. Escort and introduce visitors to the appropriate staff member, as needed.
• Ensure the front doors are properly locked/unlocked in a timely manner while adhering to established opening/closing procedures.
• Log service clients in required logbook.
• Provide customers with basic banking transactions including transferring funds and making tickets when necessary.
• Articulate effectively with customers by answering questions and referring customers to other bank services as necessary.
• Ensure messages are timely delivered and phone calls are transfered to voicemail when appropriate personnel are unavailable.
• Actively promote bank services and products and refer customers to the appropriate department for items that cannot be resolved by retail staff.
• Order, receive, and maintain office supplies.
• Maintain a calendar to include employee birthdays, bank events, and vacations.
• Send birthday and/or special occasion cards to customers.
• Adhere to strict confidentiality to maintain customer confidence and protection of bank operations.
• Able to operate computer software and equipment, telephone, scanner, and copier. Expected to become proficient with internal bank software.
• Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
• Additional duties may be assigned by management.
  
  

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

Soft Skills

Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers may be required. Substantial time may be spent on the telephone, working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over telecommunications. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills realted to currency including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, articulate detailed information, and draft routine written communications, instructions and/or presentations.

EEO/AA/M/F/Vet/Disability