What are the responsibilities and job description for the Commercial Relationship Manager position at FIRST SERVICE CREDIT UNION?
Address: 16430 Park Ten Place, Houston, Texas 77084
Role:
To excel in the Commercial Business Development role, you must be capable of developing new business and referral relationships through cold calling, email correspondence and/or warm leads generated by internal marketing campaigns. Ideal candidates need to be comfortable calling businesses and getting to the decision maker as well as contacting other professionals (Brokers, CPAs/Attorneys, Other Lenders, etc.) that can refer potential relationships/transactions to FSCU. Due to the loan product and sales training provided, a background in commercial lending may not be a prerequisite to excel in this position, but it will immensely help.
Essential Functions & Responsibilities:
Achieves Business Development Results: Meets or exceeds Commercial Loan growth goals by routinely converting self-sourced and qualified prospects into closed deals through consistently ethical business practices. Proactively engages potential clients/members by effectively calling on local area small businesses to discuss potential needs for FSCU Commercial Loan and/or Deposit products, sets in-person appointments to fulfill these needs and asks for the business. Manages client relationship by clearly communicating expectations regarding the full loan process from application to funding-is prepared to begin process at first meeting. Works with Commercial Department Management to set appropriate loan structure and pricing. Acts as the primary point of contact between clients and the Credit Union. Professional represents FSCU Core Values at outside events, while calling on potential members during any/all interactions with clients/partners/co-workers.
Develops Outside Referral Network: Seeks out and establishes fruitful relationships with relevant outside agents to increase referral business and expands personal and FSCU reputation in the local community. Leverages these relationships to increase application volume for qualified new members and reward the referral agent with quick and timely communication. Maintain an active network for business referrals both from outside agents as well as referrals back to them. The relationship should be a mutually beneficial partnership
Relationship Management and Servicing: As needed, make follow up site visits to ensure clients' business operations and FSCU collateral are being maintained. Continue acting as the relationship point person. Address and communicate potential need for post-close financials, information and/or other documentation requirements as they present themselves
Travel to other Branch Offices as required. Performs other related duties as required.
Performance Measurements
- To meet or exceed individual performance goals set by Commercial Department Management.
- To meet all training all volunteer objectives and goals established for the year.
- To maintain a basic understanding of Credit Union products, services, policies and procedures as well as an understanding of the credit union's mission.
- To complete reports and records accurately and in a timely manner.
- To provide friendly professional and accurate service and support to all members and associate
Knowledge and Skills:
Experience -Three years to five years of similar or related experience.
Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills - Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.
Other Skills
1. Must possess excellent communication skills.
2. Must understand and be able to demonstrate how to sell an idea or product/service.
3. Professionalism in appearance, dress and attitude is a must.
