What are the responsibilities and job description for the Floating Bank Teller/Customer Service Representative (CSR) position at First Shore Federal?
The floating teller/CSR is responsible for assisting customers with a variety of banking needs. This employee will be based in Salisbury but will travel to other branches as needed to help with staffing coverage. Most of the travel will be in Worcester and Wicomico Counties.
· Front Line Responsibilities
Employee shall know, understand, and be held accountable for general product knowledge, opening, servicing, and closing all deposit accounts, defining customer needs and cross-selling our bank products and services in addition to FACTA as it relates to deposit verification, cash handling, transaction processing including deposits, withdrawals, loan payments, and savings bond redemption, safe deposit custodian duties, end of day cashbox balancing, ATM & night deposit balancing, stop payments, and check holds
· BSA
Employee shall know, understand, and be held accountable for aspects of BSA Policy related to CDD, CIP, CTR completion, OFAC verification, and Suspicious Activity Reporting.
Skills and abilities:
- Extraordinary customer service skills, professional appearance, positive attitude
- Dependable, team player
- Basic knowledge of bank products and bank regulatory policies
- High degree of accuracy
- Strong communication and organizational skills
- Knowledge of Microsoft Excel, Outlook, Word
Physical Requirements:
- Position may require standing for several hours at a time
- Lifting, bending and pulling may occasionally be required
Training and Experience:
- High school diploma or GED required
- Prior bank experience preferred
- Cash handling, computer skills and knowledge required
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Salisbury, MD 21801 (Required)
Work Location: In person
Salary : $15 - $18