Loan Servicing Clerk

Duties:

· Answer and transfer incoming department calls and handle loan servicing calls

· Process loan payoff statements for payoff requests, log into relevant spreadsheet, and image into Synergy

· Complete mortgage verifications, log into relevant spreadsheet, and image into Synergy

· Review daily, weekly, and monthly reports and make any adjustments needed

· Reverse, assess fees, and send customer letters for insufficient funds

· Maintain spreadsheet for missing documents, follow up on the missing documents, key info into DNA, and scan into Synergy; add title info into DNA

· Order appraisals in Encompass as requested

· Prepare rate reduction and modification files for underwriting including ordering credit reports and appraisals, sending documentation to the customer, DNA changes, and ordering agreements from attorneys; scan all documentation into Synergy

· Prepare subordination request files for underwriting and loan committee approval and follow up on signed documentation

· Handle return mail by contacting customers for new addresses, sending address change letters, and preparing address change forms for processing; document on spreadsheet and scan documentation into Synergy

· Update rate spreadsheet and payoff figures for board reports

· Cover lunch and vacation days for switchboard operator

· Process payoff checks and wires including updating spreadsheet and preparing payoff documents for customers and the counties

· Process incoming wires for participation accounts

· Send customers home equity checks along with coupons and scan into Synergy

· Information Security Responsibilities

Qualifications:
High school diploma with relevant experience, banking or business experience helpful

Preferred Skills:

Adding machine, Microsoft Excel and Outlook

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $32,000 - $45,000