What are the responsibilities and job description for the Service now Architect position at FIRST SOFTSOLUTIONS INC?
We are actively hiring for Service Now Architect
Location : Baltimore, Maryland (Onsite)
C2C or W2
Long term contract
Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
Define and manage data structures, such as tables, fields, and relationships.
Architect, design, and implement business rules, workflows, and UI policies.
Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
Provide support for workflow or story related issues.
Enhance the existing Incident management workflows and define SLA's and Approvals
Design and implement Problem Management processes in ServiceNow according to Agency requirements
Design and implement the Change Management module according to the Agency requirements and ITIL best practices
Design and implement the Service Catalog.
Create and manage service requests and service offerings as defined by the Agency
Integrate ServiceNow with internal applications.
Implement automation through workflows, scripting, and orchestration
Develop and maintain reports and dashboards to provide insights into IT service performance.
Customize and configure reporting tools within the ServiceNow platform
Ability to create and customize reports and dashboards within ServiceNow.
Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB)
