Lending Administration Specialist I

The primary function of this position is to provide support and assistance to the Credit Union for the servicing and processing of the Consumer, Business and Real Estate lending portfolio. This position requires an in-depth knowledge level on all tasks and functions of the Loan Operations department to ensure that all processes and procedures are adhered to, and a high level of accuracy is maintained. In addition, ensuring superior service is delivered to both internal and external members by consistently exhibiting Universal Behaviors.

ESSENTIAL JOB FUNCTIONS

• Maintain a comprehensive knowledge level on all tasks and functions of the Loan Operations department to support the daily processes as needed.
• Responsible for and ensures all Credit Union lien positions are protected and collateral filings are completed accurately. This includes all initial recordings and releasing collateral as needed.
• Monitors existing collateral portfolio and decides if further action is warranted to protect Credit Union assets. Responsible for contacting members about any liens that are not perfected during the collateral filing process.
• Maintains an in-depth knowledge level of loan modifications. Responsible for reviewing requests for accuracy, processing required documentation and performing account maintenance to include delivery to member for signatures.
• Submits and processes life and disability insurance claims, letters of guaranty, GAP insurance claims, and other ancillary product refunds and reimbursements. Credits member’s accounts and updates loan with necessary changes as appropriate.
• Reviews and ensures proper procedural steps are followed for new, migrated, or modified Credit Cards in accordance with Credit Union policy and regulation.
• Reconciles Loan Operations general ledgers while comparing to sales and core system reports.
• Maintains tracking for Military Lending Act and Service Member Civil Relief Act.
• Responsible for sending Adverse Actions notices on withdrawn and denied loan applications.
• Research and process loan adjustments and corrections as needed. This may include insurance or payment corrections, tax and escrow issues and member inquiries.
• Supports upload of loan related documents into document management system.
• Responsible for continuous clear and professional communication with internal and external members as well as vendors, financial institutions, and other applicable authorities.
• Stays informed and up to date on credit union policy and procedures, regulatory changes, consumer protection laws, rate changes, and credit union updates.
• Assists in ensuring internal and portal procedures are up to date.
• Cross-sells all credit union products and services as necessary.
• Supports other functions within the Loan Operations Department as needed and performs other duties as assigned.
• Updates the Loan Operations Manager and/or Loan Operations Supervisor on developments or issues with loan servicing.
• Required to adhere to Credit Union policies and procedures.
• Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC and Privacy.
• Required to participate in First Source Federal Credit Union events as well as designated Community events.
• Required to attend training sessions as appropriate.
• Required to travel as needed

UNIVERSAL BEHAVIORS

Knowledgeable and Experienced

• I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:
• • Looking for answers until I find them.
  • Seeking opportunities to learn from others.
  • Appreciating and respecting others’ views.
  • Acknowledging mistakes and learning from them.
  • Going out of my way to share my knowledge and experience.

Striving for Operational Consistencies

• I promise to make it easy for you through consistency, efficiency, and accuracy by:
• • Doing it right the first time, being thorough and accurate.
  • Taking pride and ownership in my work
  • Making and keeping commitments.
  • Continuing to look for better ways to do things and challenging the status quo.

Rewarding Work Environment

• I promise to show care, compassion, and respect toward everyone I interact with by:
• • Being approachable and accessible to others.
  • Creating a pleasant work environment for each other.
  • Always asking what more I can do.
  • Resolving differences promptly
  • Recognizing the contributions of others.
  • Embracing diversity in the workplace.

Committed to Member Service

• I promise to deliver exceptional member service by:
• • Interacting with a natural and genuine friendliness.
  • Being courteous and respectful.
  • Creating a welcoming environment.
  • Exceeding your expectations.
  • Sharing the moment and finding common ground.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• High School or equivalent plus 1 - 3 years’ work experience or related business degree.
• Consumer loan experience preferred
• Strong communication and interpersonal skills
• Demonstrates proficient computer skills with a high level of computer literacy
• Strong Attention to detail
• Ability to perform well and keep up responsibilities in a high volume, fast paced working environment.
• Ability to work Saturdays
• A professional appearance