What are the responsibilities and job description for the Customer Service Representative position at First Source LLC?
WORK FROM HOME MEDICAID CALL CENTER
Training Starts March 4th- 9 : 00am-6 : 00pm EST
Production Hours- 11 : 00am- 8 : 00pm EST
Attendance is 100% mandatory for the first 4 weeks, NO time off.
Must complete Background check
Maintain a quality score of 95% or greater
Answer 80 calls per day
Review and respond to all email communications no later than 24 hours from receipt.
Conduct outbound calls and / or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with LIBERTY's Information Security Policies and Procedures.
Follow safety guidelines outlined by LIBERTY Dental Plan's Illness and Injury Prevention Program.
Specific qualifications for this medical role include :
- High School diploma or GED
- 1 Year Call Center Exp
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
- Other requirements include :
- Sitting for long periods of time
- Flexibility of schedule especially when overtime is in place
- Private / secured room without distraction
- Ability to multitask
- Specific to processing : Able to look for data entry differences
- Following written directions (emails, SOP documents)
- Self-motivation
- Ability to prioritize work
- Thinking outside the box and making judgement calls
- Ability to adapt to change
Job Type : Full-time
Salary : $16.00 per hour
Benefits :Schedule :
Education :
Experience :
Work Location : Remote
Salary : $16
