Demo

Call Center Agent

First Southwest Bank
Alamosa, CO Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 4/3/2025

Position Description : Provides and promotes a professional, high quality, front line customer focused telephone service to all callers.

Provides products and services information to customers and will accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Position Responsibilities : Manage large amounts of inbound and outbound calls in a timely manner Identify customers needs, clarify information, and route calls accordingly Assist customers with account related questions and issues Provides professional internal and external customer service Provides first-line support for Deposit Operations systems and functions Monitors support emails from website and distributes to appropriate individual Consistently process customer transactions and file maintenance accurately and timely Thorough understanding of all products and services offered and accurately articulate features and benefits to customers Assist customers with online / mobile banking needs Know where to locate and how to utilize all applicable resources

Secondary Duties :

Provides backup for Deposit Services staff when necessary

Performs level I clerical tasks as outlined Keep current on all required training Effectively open new sub accounts for members Minimum Qualifications : MINIMUM QUALIFICATIONS : -

High School Diploma or Equivalent; College degree preferred

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

1 year of similar or related customer service experience

Possess strong organizational skills and ability to handle multiple tasks

Strong attention to detail in order to maintain high level of data integrity

Proficient computer skills required

Pleasant disposition which gives a positive image of the bank to customers and prospects

Physical Demands and Work Environment : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects tools or controls. Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and / or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

Additional Information : BSA REQUIREMENTS :

It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal / illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN).

No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported.

Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position.

Salary : $18 - $23

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Call Center Agent?

Sign up to receive alerts about other jobs on the Call Center Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833

Sign up to receive alerts about other jobs with skills like those required for the Call Center Agent.

Click the checkbox next to the jobs that you are interested in.

  • Cash and Receipts Management Skill

    • Income Estimation: $27,913 - $35,424
    • Income Estimation: $29,500 - $36,608
  • Customer Engagement Skill

    • Income Estimation: $28,742 - $52,194
    • Income Estimation: $29,838 - $36,243
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at First Southwest Bank

First Southwest Bank
Hired Organization Address Durango, CO Full Time
Position Description : The BSO (Branch Services Officer) is responsible for assisting with the oversight of Branch Servi...
First Southwest Bank
Hired Organization Address Alamosa, CO Full Time
Position Description : The BSO (Branch Services Officer) is responsible for assisting with the oversight of Branch Servi...
First Southwest Bank
Hired Organization Address Cortez, CO Full Time
Position Description: Handles customer transactions and provides friendly, prompt and efficient customer service, which ...
First Southwest Bank
Hired Organization Address Alamosa, CO Full Time
Position Description : Assists Relationship Managers with the completion of loan applications and supporting documentati...

Not the job you're looking for? Here are some other Call Center Agent jobs in the Alamosa, CO area that may be a better fit.

Customer Service Representative(Call Center Agent)

Lexie Staffing & Business Consulting, Trinidad, CO

Call Center Representative

PUEBLO COMMUNITY HEALTH CENTER INC, Pueblo, CO

AI Assistant is available now!

Feel free to start your new journey!