Branch Manager

Description

FIRST STATE BANK – JOB DESCRIPTION
JOB TITLE:          Branch Manager             STATUS   Exempt
DEPARTMENT:    Retail Services
REPORTS TO:     Retail Services

PRIMARY PURPOSE OF THE JOB:
Leads and directs all sales/service activities as well as business development to achieve desired
results in deposit and customer relationship growth, retention, revenue, market share, and
customer/employee satisfaction. Continuously works to lead and coach the branch team to ensure the
successful development and performance of all employees in the areas of customer experience, sales
goals, and leadership. The Branch Manager is accountable for the retention and growth of the branch
team and is ultimately responsible for all Branch Operations ensuring regulatory compliance.

ESSENTIAL DUTIES:
•  Manage and lead priorities through planning and execution to drive all aspects of branch
performance including growth activities for outside business development.
•  Active involvement in community organizations and activities to enhance the company's image and
promote and develop additional referral sources and business
•  Lead team to provide excellent customer service and effectively resolve customer issues
•  Maintain knowledge and educate team on all products, services technology, and policies
•  Develop key internal partnerships to drive business in the market area
•  Responsible for acquiring and retaining talent through effective onboarding, coaching and
development.
•  Monitor, analyze and create branch metrics to determine branch performance towards strategic
initiatives.
•  Manage the overall operations of the branch, adhering to all operational, security, risk and
regulatory related policies and procedures
•  Handle complex situations with confidence, knowledge, and creativity
•  Hold employees accountable for their performance, attitude, and behavior
•  Accept and process consumer loan applications and prepare loan documentation for approved loans
•  Actively engage in communication with supervisor through coaching and professional development
•  Actively coach staff for their development, including regularly providing feedback and direction
towards performance goals.
•  Create and maintain a courteous and professional relationship with co-workers while maintaining
timely and prompt daily attendance

OTHER DUTIES:
•  Other duties as assigned
•  Perform other branch related positions in the absence of others

REQUIRED PARTICIPATION AND EXPERIENCE:
•  High School Diploma or equivalency (GED)
•  4 years related job experience
•  2 years of management experience
•  Higher education preferred but not required
•  Active and compliant NMLS registration

ADDITIONAL POSITION REQUIREMENTS:
•  Demonstrate proficiency with technology and software and ability to operate standard office
equipment for extended periods of time.
•  Assume responsibility for branch performance and branch staff performance.
•  Operational excellence and internal/operational audit responsibilities
•  This work involves standing most of the time with brief periods of walking or sitting and may
occasionally require lifting and/or moving up to 25 pounds.
•  Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and
procedures to be followed on an annual basis to minimize risk.
•  Excellent communication skills, orally, written, and mathematical skills
•  Ability to manage difficult situations
•  Ability to develop, influence, inspire and motivate colleagues
•  Ability to travel to branch locations when necessary
•  Ability to work Saturdays and some evenings required
•  Cultivates diverse teams and inclusive workplace to expand thinking

WHAT CAN WE OFFER YOU:
•  Working with an energetic team focused on making our customers financially successful!
•  An opportunity to grow your career and do amazing things!
•  Collaborative and energetic work environment
•  Incentive program based on performance
•  Paid Time Off (PTO) and Paid Holidays for Full Time/Part Time Employees
•  Paid time to support your community!
•  Health, Dental, Vision (Full Time)
•  401K match and Life Insurance (Full Time/Part Time Employees)
•  Educational Assistance Program (Full Time/Part Time Employees)
•  Employee Assistance Program

Employees are expected to comply with all laws, regulations, bank policies and procedures,
including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and
procedures, and its Customer Identification Program. Failure to comply with either the letter
and/or spirit of these laws may result in disciplinary action, up to an including termination.

This job description does not list all the duties of the job. You may be asked by supervisors or
managers to perform other instructions and duties. You will be evaluated in part based on your
performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a
contract for employment, and either you or the employer may terminate employment at any time, for
any reason.

Qualifications