What are the responsibilities and job description for the Customer Service Representative position at First State Bank?
JOB DESCRIPTION
Job Title: Customer Service Representative (CSR) – Part-Time
Reports To: Banking Center Manager
Prepared Date: January 23, 2025
Approved By: Human Resources
SUMMARY:
Handles all phases of teller operations, savings, demand deposits and loan payments. Requires extensive knowledge of bank operations. Relieves management of some routine duties. Exercises independent judgement in most instances requiring minimal supervision.
ESSENTIAL DUTIES AND REPSONSIBILITIES (including, but not limited to):
- Handles customer transactions quickly, accurately and efficiently and adjusts speed to differences in customer traffic and flow.
- Cashes checks for customers
- Receives deposits and disburses withdrawals from checking and savings accounts
- Accepts payments
- Issues cashier’s checks
- Balances all transactions
- Opens new deposit accounts
- Knows and follows all policies and procedures in completing transactions, minimizing operational errors and maintaining a proper workflow
- Has a basic understanding of the consumer products and services offered by First State Bank
- Presents a neat and professional appearance
- Maintains a neat and orderly work area.
- Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB.
- Will include other duties as assigned including First State Bank’s Standard of Performance
QUALIFICATIONS & EXPERIENCE
High School diploma or equivalent
Strong interpersonal skills
Job Type: Part-time
Pay: From $15.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $15
