Full-Time CSR / Teller - Princeton

Job Title: Full-Time CSR/Teller

Work Location: Princeton Branch

Department: CSR/Teller

Reports to: Community President, Princeton

• Full-Time Hourly, Non-Exempt*

• Part-Time Salaried, Exempt*

• Salaried, Non-Exempt *

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank CSR/Teller, you should have a professional appearance and a positive customer-focused attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.

This position is not a remote position, nor does it have the option of being a hybrid position.

Work schedule is Monday through Friday and Saturdays as scheduled.

CSRduties and responsibilities include, but are not limited to:

• Troubleshooting a variety of customer issues
• Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
• Instant Issue Debit Cards
• Resolve document exceptions
• Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts
• Assist customers with opening or renewing Certificates of Deposit
• Placing check orders
• Back up each CSR
• Be knowledgeable of Patriot Act

Tellerduties and responsibilities include, but are not limited to:

• Receives cash and checks for deposit, verify amounts, and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
• Enter transactions into the Fiserv teller product and issue customer receipts
• Redeem Savings bonds
• Process payments – loans, credit card and safe deposit box, as well as process credit card cash advances.
• Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepare bank cashier’s checks
• Explain bank services and charges to customers
• Observe suspicious behavior and reports any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Daily balancing of ATM, coin machine and vault.

Duties that apply to both CSR and Tellerinclude, but are not limited to:

• Answering phones
• Closing Accounts
• Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
• Identifying/assisting with fraudulent activity on accounts and debit cards
• May be required to become a Notary Public
• Ongoing required training and workshop participation
• Participate in community activities to enhance public awareness of the bank.
• Other duties or special projects as assigned by management.

Qualifications:

• Computer proficiency, including a working knowledge of Microsoft Office products.
• Excellent communication (written and verbal).
• Ability to provide customers with courteous friendly service.
• Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Ability to multi-task in a fast-paced environment, while paying attention to detail and accuracy in handling various negotiable instruments.
• Detail orientated with excellent organizational, analytical, and problem-solving skills.
• Proven ability to work both independently and as a team member.
• Self-starter with the ability to make sound decisions based upon departmental and bank policies, procedures, knowledge, and experience.
• Represent and promote the bank and its various banking products.
• A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Experience and Education:

• Two years of customer service experience is a plus.
• One or two years of relevant work experience, preferably banking or financial services.
• High School Diploma or equivalent required (GED) is required.

Physical Requirements:

• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry up to 25 pounds.
• While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

PAY: $15.00 to $18.00 per hour dependent on qualifications and experience.

BENEFITS:

• Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, 401(k) Plan with Employer Match, and discretionary Profit-Sharing Plan, Wellness/Fitness Program, Bereavement Leave, Tuition Reimbursement in accordance with the terms and conditions of the Education Reimbursement Agreement, discretionary Stock Option Program.

Equal Opportunity Employer/Veterans/Disabled 03-20-2025

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $15 - $18