Retail Services Lead

Description

Join Our First State Bank Family!

First State Banks mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Benefits of Working at First State Bank:

• Growth Opportunities
• Employer Paid Employee Health Insurance
• Vision, Dental and Other Great Benefits
• 401K and Employee Stock Ownership Match Options
• Paid Time Off
• Paid Federal Holidays

Summary

Supervises and coordinates branch and Retail Services staff responsibilities by providing personalized banking services to perform the following duties.

Essential Job Duties & Responsibilities:

1. Assigns duties and work schedules of lobby service staff to ensure efficient functioning of department.
2. Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning New Accounts; establishes procedures for custody and control of assets and records to ensure safekeeping.
3. Directs activities involving implementation of establishment of services and functions including opening/closing accounts and other lobby services
4. Trains employees in customer service and banking procedures.
5. Resolves customer complaints.
6. Allows customers access to safe deposit boxes, following specified procedures.
7. Monitors and reviews financial institution's security procedures and control access to vault.
8. Issues written and oral instructions.
9. Studies and standardizes procedures to improve efficiency of lobby services staff.
10. Maintains harmony among workers and resolves grievances.
11. Prepares composite reports from individual reports of subordinates.

Qualifications

Knowledge, Skills & Abilities:

1. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
4. Applicant must be friendly and eager to assist customers and staff
5. Teller and/or money handling experience preferred
6. Lead Teller or Supervisor experience preferred

Job Specifications:

1. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
2. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
3. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
4. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
5. Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly.
6. Speech Clarity -- The ability to speak clearly so others can understand you both in person and over the drive-thru system.
7. Near Vision -- The ability to review customer information on the computer, as well as, visually identify customer identity.
8. Speech Recognition -- The ability to identify and understand the speech of another person.
9. Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem.
10. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
11. Physical Requirements Lifting The ability to lift a minimum of 10 lbs. up to a height of 3-4 ft. Standing/sitting - Must have the ability to remain in stationary positions 75% of the work day. Dexterity The ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer. Hearing the ability to exchange accurate information to customers in regards to their accounts and/or banking procedures.
12. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. The ability to learn technical material.

Other duties as assigned.

This job description is subject to change at any time.