What are the responsibilities and job description for the Personal Lines Customer Service Representative position at First State Community Bank?
Job Details
Description
Personal Lines Customer Service Representative
First State Insurance Agency Company Info
First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.
Make a Positive Impact
First State Insurance Agency is looking for driven and resourceful candidates to fill the role of Personal Lines Customer Service Representative. A successful Customer Service Representative will be a solution-oriented individual with demonstrated problem-solving abilities and a strong customer service focus.
Responsibilities in Accordance with Our Corporate Values
Professionalism
- Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
- Maintain confidentiality in all dealings with clients and within the agency
Accountability
- Review all activities/follow-ups daily and check all changes for accuracy
- Review/Process all assigned documents within the prescribes processing times
Initiative
- Prepare “Renewal Information” for producers and account manager on a timely basis (30 days prior to renewal)
- Maintain accurate contact information for each client in management system
Adaptability
- Prepares policy change requests online using email from AMS and create activity/follow-up
- Works with Account Manager & Senior Account Manager in reviewing and updating all monthly reports distributed by accounting
What You Can Expect
- Competitive pay and benefits package - with variable compensation program based on team performance
- 401(k) with generous employer match benefit
- Helpful, qualified, and available leadership
- A caring, stable work environment
Qualifications
- Excellent Customer Service Skills
- Proficient in Microsoft Office
- Exceptional written & verbal communication skills
- Must possess and maintain the appropriate insurance license
- 1 to 2 years industry specific experience preferred
- Strong sense of punctuality & attendance
- High school diploma/GED
- Must obtain and maintain professional designation relevant to the role
Qualifications
Additional Information
Being a First Stater…
Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.
Do you have what it takes to be a First Stater?
Make a Difference – Apply Now!
First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
