Case Manager 3 Clinical Program Manager

Job Title:                  Case Manager 3

Working Title:         Clinical Programs Manager

Program:                  Stockton Blvd. Safe Stay Shelter

Reports To:              Chief Operating Officer

FLSA Status:           Exempt

Revision Date:        April 2025

Summary: The Clinical Programs Manager has primary responsibility for coordination, development, supervision, and service provision of social work and clinical services. Furthermore, the Clinical Program Manager is responsible for providing multiple aspects of psychosocial care for the shelter client caseload, including assessment, clinical case management, crisis intervention, and individual counseling and short-term therapy, specifically providing substance abuse treatment and/or mental health therapy for shelter clients.

This mission is achieved by providing one-on-one services, group services, and through the coordination and supervision of student interns.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

●       Assists with completing initial psychosocial assessments for all clients.

●       Develops comprehensive care plans for clients and revises them as needed

●       Participate in interdisciplinary care planning and daily rounds

●       Provides individual and group mental health, substance use, and harm reduction counseling;

●       Meets weekly with clients to ensure that all service needs are being met and to identify newly emerging needs.

●       Reports significant observations and interactions with clients via daily rounds, service logs, and chart notes.

●       Provides clinical and administrative supervision to BSW and MSW level interns participating in an pre-graduation internship program.    

Supervisory Responsibilities: Directly supervises the student participants in the pre-graduate internship program at the shelter.  May supervise one additional part-time clinician as budget allows.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing,

Measures of Performance: The Operations Manager 2 shall be considered to be performing in an acceptable manner when the following has been accomplished:

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Foster quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills. 

• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values. 

• Empowers Others – Gives people latitude to make decisions in their own sphere of work; Is able to let others make decisions and take charge; Encourages individuals and groups to set their own goals, consistent with business goals; Expresses confidence in the ability of others to be successful. 

• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events. 

• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Interpersonal Awareness – Understands the interests and important concerns of others; Notices and accurately interprets what others are feeling based on their choice of words, tone of voice, expressions, and other nonverbal behavior; Anticipates how others will react to a situation; Listens attentively to people’s ideas and concerns.

• Building Collaborative Relationships – Asks about the other person’s personal experiences, interests, and family; Shows an interest in what others have to say; Acknowledges their perspective and ideas; Recognizes the business concerns and perspectives of others; Tries to build relationships with people whose assistance, cooperation, and support may be needed.

• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Effectively applies technical knowledge to solve a range of problems; Possesses an in-depth knowledge and skill in a technical area; Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; Is sought out as an expert to provide advice or solutions in his/her technical area.

• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

Education and/or Experience: Master’s degree (M.A. or M.S.) from an accredited college or university. A minimum of 2 years of experience providing therapeutic services, preferably in settings serving vulnerable populations such as homeless individuals or families. Demonstrated knowledge of trauma-informed care and evidence-based therapeutic practices.

Language & Communication Skills: Strong interpersonal and communication skills, with the ability to work collaboratively in a multidisciplinary team.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to write complex documents and communications as a primary representative of First Step Communities. Ability to speak effectively before groups of clients or employees of the organization. Ability to provide trainings to large groups of people. Proficiency in maintaining accurate and confidential client records in compliance with legal and ethical standards.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, and telephone.

Certificates, Licenses, Registrations: Must hold a valid license to practice as a therapist in the State of California (e.g., LMFT, LCSW, LPCC, or equivalent).  License must be free from disciplinary restrictions (e.g. probation, prohibition from supervising interns or associates, etc.) as reported by the California Board of Behavioral Sciences.  A current CA driver’s license and proof of auto insurance are required.

Other Skills and Abilities:

●       Familiarity with Sacramento community organizations, community resources

and social services available to homeless populations.

●       Knowledge of issues affecting older adults and of substance use, homelessness, and mental illness.

●       Group facilitation experience.

●       Good verbal and written communication skills.

●       Good interpersonal skills and ability to work in a team.

●       Understanding of the homeless population and their unique needs

●       Strong verbal communication and listening skills

●       Strong written communication skills and ability to communicate with individuals of varying backgrounds, experiences, and perspectives

●       Ability to exercise extreme patience

●       Ability to think quickly and respond calmly to stressful/emergency situations

Other Qualifications: Previous experience in management, employee mentorship/development, collaboration with state and local government, and training strongly preferred.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

V - Very Often     /    F – Frequently     /     O – Occasionally      /     R - Rarely

Sit

F

Stand

F

Walk

F

Use keyboard

F

Use hands to feel

F

Reach with hands/arms

F

Stoop, kneel, crouch or crawl

O

Climb or balance

R

Hear

V

Talk

V

While performing the duties of this job, the employee is required to:

Must occasionally lift or move up to 20 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.