What are the responsibilities and job description for the Cell Phone Repair Technician position at First Stop Wireless and Repair?
Job Summary
We are seeking a skilled and dedicated Mobile Phone Technician to join our dynamic team. The ideal candidate will possess a strong background in mobile device repair and technical support, with the ability to troubleshoot software issues across various platforms including iOS and Android. This role involves providing exceptional customer service while performing repairs and maintenance on mobile devices in a fast-paced environment.
Duties
- Diagnose and repair mobile devices, including smartphones and tablets, ensuring high-quality standards are met.
- Perform software troubleshooting for various operating systems, including Mac OS, iOS, and Android.
- Utilize hand tools and specialized equipment to conduct repairs efficiently.
- Provide technical support to customers, addressing their inquiries and resolving issues promptly.
- Analyze device problems to determine the best course of action for repair or replacement.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Maintain an organized work area, ensuring all tools and equipment are in good working condition.
- Assist in retail sales by offering product recommendations based on customer needs.
Qualifications
- Proven experience in equipment repair, particularly with mobile devices.
- Strong knowledge of software troubleshooting techniques across multiple platforms (iOS, Android).
- Familiarity with field service operations is a plus.
- Excellent analytical skills with the ability to diagnose technical issues effectively.
- Proficient in using hand tools and repair equipment safely and efficiently.
- Previous experience in retail sales or customer service is desirable.
- Strong communication skills and a customer-oriented attitude.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us as we strive to provide top-notch service in the mobile technology sector!
2 Weeks Paid Training
Job Type: Part-time
Pay: $15.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
Work Location: In person
Salary : $15 - $22