What are the responsibilities and job description for the Paratransit Operations Manager position at First Student?
First for a reason :
At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
The following position is for a proposed new / future business within Total Transit Corp. Only candidates meeting the work experience requirements will be considered.
The Paratransit Operations Manager will manage the driver scheduling and dispatch area. This individual must be responsible for day-to-day operations in this area and must supervise any additional personnel working in this area.
Major Responsibilities
Manage the activities of Paratransit team.
Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
Assess the skills and skill levels necessary to achieve work objectives.
Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
Mentor team’s procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
Assign standards and deadlines to team for projects or operational improvement efforts.
Minimum Education or Certifications Required
- 4-year degree or equivalent work experience.
Minimum Experience or Skills Required
Prior management experience preferred
Project management skills preferred
Previous customer support experience preferred
Transportation logistics preferred
Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
Excellent communication skills required
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request .
