What are the responsibilities and job description for the Customer Service Rep 1 position at First Tactical LLC?
Job Description
Job Description
Essential Duties and Responsibilities :
- Receives and answers inquiries from customers by phone, postal mail, and electronic mail concerning price, and availability as well as the application of products, services and programs.
- Provide exemplary service to consumers and / or sales representatives by responding to product inquiries and service inquiries.
- Tracks the progress of orders and communicates status to customers and / or sales representatives.
- Provides instructions for returning products, issuing return authorization numbers and return shipping labels when applicable.
- Prepares mailings of catalogs and promotional materials for customers.
- Thoroughly researches customer issues, complaints and comments and provides complete and timely resolution.
- Oversees order fulfillment activity for assigned accounts to provide the best service possible.
- Manages open order report for the assigned accounts and communicates any issues or updates as needed to these customers and / or sales reps.
- Strives to meet and exceed territory objectives by assisting sales team in promoting items and programs available to help drive sales.
- Helps to research discrepancies reported by customers or sales representative and search for win / win solutions.
- Contributes to team goals by accomplishing related results as needed.
- Consistently looks for opportunities to improve service.
- Other duties as assigned and necessary.
- Order Processing
- Receives and enters orders from customers and sales representatives.
- Enter orders, by deadlines established within the department.
- Receives and processes order adjustments.
- Processes special request orders as needed for internal and external customers.
- Other duties as assigned and necessary.
Experience / Education :
