What are the responsibilities and job description for the Bilingual Collector II position at First Tech Federal Credit Union?
Description
The Bilingual Spanish-speaking Collector II handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards.
Primary Responsibilities :
- Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
- Handle escalated member issues as required
- Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
- Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
- Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
- Proactively identify gaps in processes and procedures and make recommendations for improvements
- Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent / defaulted members
- Participate in department projects and initiatives as required
- Assist in orientation and training of new Collectors
- Participate in system upgrades including quality control and testing
Experience and Education Requirement :
Location : Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR : $22.12 - $26.44 annual bonus
Benefits options include :
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First Tech is not currently offering Visa sponsorship for this position
FTFSAM
Salary : $22 - $26
