What are the responsibilities and job description for the Card Services Associate II position at First Tech Federal Credit Union?
Description
The Card Services Associate II - Operations handles higher risk and more complex internal member-facing Associate inquiries regarding member credit and debit card issues and system exception reporting.
Here's what you can expect from the job and what you need to be successful :
Job Duties :
Process, review, and manage multiple queues to support an individual caseload
Research and respond to internal Associates and / or system issues and document results and findings
Respond to inquiries from internal Associates regarding credit and debit card issues
Train and support newer Associates on member issues / inquiries as required
Proactively identify and recommend updates or improvements in Card Services processes and procedures
Essential Skills :
Minimum three years' experience in card services operations or financial services industry
Strong written and oral communication skills over a variety of channels that include email, processing forms, face to face, corporate chat systems for overall team synergy and production
Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
Ability to adapt to changing business needs and prioritize accordingly
Ability to foster strong relationships with internal and external stakeholders
Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
Intermediate knowledge of relevant federal regulations
Advanced knowledge of Microsoft Office Suite; particularly Word and Excel
Location : Hillsboro Corporate Office, Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR : $22.00 to $24.00 hourly annual bonus
Benefits options include :
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship for this position
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