What are the responsibilities and job description for the Consumer Loan Processor position at First Tech Federal Credit Union?
Description
The Consumer Loan Processor performs consumer loan processing functions including document collection and organization, auditing, and quality assurance. The Processor works in alignment with Service Level Agreements, meeting all production and quality metrics.
Here's what you can expect from the job and what you need to be successful :
Job Duties :
Solicit, review and audit supporting documents for full completion and accuracy
Organize complete loan application file and submit for loan fulfillment
Document loan application status and member inquiries as appropriate
Respond to and resolve a high volume of member loan inquiries, both written and verbal
Collaborate with peer Processors, Loan Fulfillment Associates, and other internal and external points of contact in loan processing
Essential Skills :
Education : High School Diploma or equivalent
Minimum two years' experience in customer service, financial services experience preferred
Familiar with the use of loan calculators to execute basic financial mathematics including simple interest calculations and amortization schedules
Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines in a high-volume production environment
Strong analytical and problem solving skills; ability to apply sound independent judgement
Ability to communicate clearly (verbal and written) with all levels within organization
Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections
Proven skills and commitment in meeting or exceeding member expectations and requirements
Some knowledge of lending practices and industry standard processes, including Bank Secrecy Act regulations
Familiarity with regulatory policies and procedures, including SCRA, Truth in Lending, Reg. B, FCRA, and MLA is preferred
Strong knowledge of Microsoft Office Suite
Location : Rocklin Corporate Office - Rocklin, CA 95765
Target Compensation in Rocklin, WA : $22.50 to $24.00 hourly annual bonus
Benefits options include :
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship for this position
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