What are the responsibilities and job description for the Assistant Branch Manager position at First Technology Federal Credit Union?
Description
The Assistant Manager, Experience Center (XC) partners with the Manager to oversee the day-to-day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members. The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded.
Primary Responsibilities :
- Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)
- Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
- Maintain and enforce systems, policies, procedures and productivity standards
- Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
- Ensure member service projects (change initiatives) meet objectives on time and on budget
- Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
- Research, resolve and communicate operational issues and potential problems to leader and / or other business units
- Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
- Manage vendor relationships to support operational excellence and member service levels
Experience and Education Requirement :
Location : San Jose, CA 95134 (FULL TIME ON SITE)
Target Compensation : $77,000 to $98,000 annually monthly incentive
Benefits options include :
Salary : $77,000 - $98,000
