What are the responsibilities and job description for the BI Analyst II, Member Insights position at First Technology Federal Credit Union?

Description

The BI Analyst II, Member Insights is part of the growing Continuous Improvement organization and is an expert in member experience data. As the BI Analyst, you’ll support a pivotal role in defining and improving the Customer Experience (CX) strategy through providing provide statistical and analytical support to key stakeholders by creating institutional and ad-hoc reports.

Primary Responsibilities :

Identify metrics to turn data into valuable insights using creative solutions, drive the business forward, and effectively communicating insights to key stakeholders including senior and executive leadership
Act as a subject matter expert in building, advising, and enabling enterprise reports, dashboards, and visualizations that will result in complex solutions for cross-functional initiatives
Drive member journey mapping by analyzing diverse data sets and uncovering insights that help create a deeper understanding of the member experience
Advance the Voice of Customer program and lead initiatives that will focus on continuous improvement across the enterprise and the entire member journey
Assist in verifying accuracy and completeness of data models, data relationships, mappings, and definitions for the business unit. Lead improvements in existing analysis and streamline KPI measurements
Partner with data scientists and other analysts to create a holistic approach of measuring, reporting, and benchmarking customer experience (CX)

Experience and Education Requirement :

Minimum Education : Bachelor’s degree in Business Administration, Mathematics, Statistics or related field

Minimum 4 years’ experience as a BI / Data Analyst, preferably in the financial services industry

Ability to anticipate needs and prioritize projects while producing high-quality work

Thrives in a dynamic environment and proactively identifies opportunities for CX improvements

Demonstrated experience using common business intelligence tools including OBIEE, BOBJ, MicroStrategy, Power BI with strong preference for Tableau

Strong knowledge of analytical programming languages including SQL, Python, R

Strong business acumen and leadership skills

Exemplary communication skills : oral and written, with ability to translate complex statistical and quantitative analysis into simple real-real world inferences for business teams and senior management

Ability to work effectively with multiple stakeholders of different levels across the organization

Analytical and able to work with large datasets to identify actionable insights

Prior experience with customer survey platforms (e.g. Qualtrics) and text analytics is preferred

Certification / License : Tableau Certified Professional is preferred

Location : Hillsboro, OR 97214 | Rocklin, CA 95765 | Ridgepointe, WA 98007 | San Jose, CA 95134 (HYBRID)

Target Compensation in Hillsboro, OR : $95,000 - $105,000 annually annual bonus

Target Compensation in Rocklin, CA Ridgepointe, WA : $104,000 - $116,000 annually annual bonus

Target Compensation in San Jose, CA : $118,000 - $132,000 annually annual bonus

Benefits options include :

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Accrue up to 17 days of Paid Time Off your first year of employment

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa transfer / sponsorship for this position

FT123

Salary : $95,000 - $105,000

Apply for this job

Receive alerts for other BI Analyst II, Member Insights job openings

BI Analyst II, Member Insights

What are the responsibilities and job description for the BI Analyst II, Member Insights position at First Technology Federal Credit Union?

What is the career path for a BI Analyst II, Member Insights?

Job openings at First Technology Federal Credit Union

Not the job you're looking for? Here are some other BI Analyst II, Member Insights jobs in the San Jose, CA area that may be a better fit.

We don't have any other BI Analyst II, Member Insights jobs in the San Jose, CA area right now.

AI Assistant is available now!