Demo

Disputes Associate

First Technology Federal Credit Union
Hillsboro, OR Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 5/18/2025

Description


The Dispute Associate investigates and resolves fraudulent merchant disputes involving debit & credit card point of sale and PIN-based transactions, ATM transactions, and person-to-person transactions. The Associate ensures compliance with current regulations including Federal Regulation E, Federal Regulation Z and Mastercard.

Here's what you can expect from the job and what you need to be successful:

Job Duties:
  • Proactively detect fraudulent activity and/or billing errors by analyzing account and member information
  • Mitigate loss and perform recovery by following appropriate rules and regulations
  • Administer dispute decisions and make member account adjustments; process disputes quickly and accurately, following up with members and merchants as appropriate
  • File compliance cases and/or escalate disputes to pre-arbitration or arbitration as required
  • Respond to inquiries from internal Associates regarding credit and debit card issues
  • Identify and recommend updates or improvements in Card Services processes and procedures

Essential Skills:
  • Minimum one year in supporting card fraud and/or merchant dispute within the financial services industry
  • Strong written and oral communication skills over a variety of channels that include email, face to face, corporate chat systems for overall team synergy and production
  • Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
  • Ability to adapt to changing business needs and prioritize accordingly
  • Ability to foster strong relationships with internal and external stakeholders
  • Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
  • Familiarity with Federal Regulation E, Federal Regulation Z and MasterCard
  • Intermediate knowledge of Microsoft Office Suite; particularly Word and Excel
  • Minimum Education: High School Diploma or equivalent

Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro OR: $21.00 to $24.00 hourly annual bonus

Benefits options include:
  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa sponsorship for this position

#FT123 #LI-MG1 #FTFConsumer

Salary : $21 - $24

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Disputes Associate?

Sign up to receive alerts about other jobs on the Disputes Associate career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$38,117 - $46,221
Income Estimation: 
$46,184 - $55,165
Income Estimation: 
$40,894 - $49,994
Income Estimation: 
$47,314 - $59,730
Income Estimation: 
$49,077 - $63,474
Income Estimation: 
$37,836 - $49,026
Income Estimation: 
$78,735 - $141,028
Income Estimation: 
$71,803 - $100,202
Income Estimation: 
$54,055 - $80,653
Income Estimation: 
$90,994 - $125,727
Income Estimation: 
$42,155 - $55,250
Income Estimation: 
$48,734 - $66,173
Income Estimation: 
$36,152 - $48,990
Income Estimation: 
$38,704 - $57,364
Income Estimation: 
$42,155 - $55,250

Sign up to receive alerts about other jobs with skills like those required for the Disputes Associate.

Click the checkbox next to the jobs that you are interested in.

  • Administrative Support Skill

    • Income Estimation: $48,595 - $63,223
    • Income Estimation: $58,860 - $83,585
  • Data Entry-Keyboarding Skill

    • Income Estimation: $48,926 - $68,588
    • Income Estimation: $49,278 - $63,546
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at First Technology Federal Credit Union

First Technology Federal Credit Union
Hired Organization Address Hillsboro, OR Full Time
The Brand Marketing Manager II helps to create, develop and manage First Tech’s brand presence and creative output, both...
First Technology Federal Credit Union
Hired Organization Address Hillsboro, OR Full Time
The Consumer Lending Servicing Associate handles post-disbursement loan servicing tasks including due date changes, paym...
First Technology Federal Credit Union
Hired Organization Address Hillsboro, OR Full Time
The Senior Manager, Member-Centric Analytics works with stakeholders to formulate, gauge, and prioritize business use ca...
First Technology Federal Credit Union
Hired Organization Address Hillsboro, OR Full Time
The Staff Marketing Data Analyst is responsible for responsible for building and optimizing interactive Tableau dashboar...

Not the job you're looking for? Here are some other Disputes Associate jobs in the Hillsboro, OR area that may be a better fit.

Commercial Disputes Midlevel Associate

K&L Gates Volckrick, Portland, OR

AI Assistant is available now!

Feel free to start your new journey!