What are the responsibilities and job description for the Relationship Banker II position at First Technology Federal Credit Union?
The Relationship Banker II processes routine and complex financial transactions for members in person and virtually, as well as follow up activities by phone and email. The Representative is focused on building strong relationships with new and existing members.
Here's what you can expect from the job and what you need to be successful:
Job Duties:
- Establish and maintain member deposit and loan accounts, including business, trusts, fiduciary, IRA accounts
- Process routine and complex financial transactions for members quickly and accurately (including deposits and withdrawals, loan payments, cashier’s checks, IRA), in compliance with regulations and guidelines
- Provide the highest quality of service to all members; promptly address member concerns and/or escalate to leadership when appropriate
- Engage with members to understand needs and recommend financial solutions that best fit their goals, based on First Tech’s suite of product offerings
- Participate in campaigns, cross-selling and making referrals when appropriate using the online tracking and CRM systems
- Perform account maintenance activities including updating member contact and personal information
- Perform follow-up activities and outbound calls for new and existing members
- Actively partner with other business units in sales and service activities
- Participate in orientation of new representatives as required
Essential Skills:
- Minimum Education: High School Diploma or equivalent
- Minimum eighteen (18) months in a fast-paced sales or customer service role within the financial services industry preferred
- Ability to listen to members’ needs and provide tailored product recommendations
- Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Excellent verbal and written communication skills; able to express ideas concisely and logically
- Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
- Skilled to work in fast-paced customer service and sales environment without sacrificing accuracy and service
- Aptitude for learning a variety of computer systems using technology to solve member issues
- Strong critical thinking and decision-making skills with attention to detail
- Working knowledge of Microsoft Office Suite
- Certification/License: Notary preferred
Location: West 11th Community Experience Center - Eugene, OR 97402
Target Compensation in Eugene, OR: $22.60 to $28.37 per hour monthly incentive
Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship for this position
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Salary : $23 - $28
