What are the responsibilities and job description for the ALAM Desktop Analyst II position at First Tek, Inc.?
Job Description
Job Description
Position Title : Desktop Analyst II
of open positions : 1
Pay Rate : Mark Up : 34.16%
Supplier Bill Rate :
Start Date : (Monday following successful screening)
Assignment Length : Open
Estimated hours per week : 40 hours
Work Schedule with time zone : (Mon- Fri; 7 am to 4 pm EST) :
Temp to Hire (Y / N) : No
Assignment Locations (Address) :
Primary locations (~5 miles apart from each other) :
US344
Phone : 3040 US HIGHWAY 22
BRANCHBURG NJ
US257
Phone : 3040 US HIGHWAY 22
BRANCHBURG NJ
The PA sites as needed.
US298 : 103 Demi Rd
Mt Bethel, PA 18343
US332 : 1379 S Delaware Dr
Mt Bethel, PA 18343
- Will they work remotely initially or start onsite on day one? Onsite
Disqualifiers / Red Flags on Resume ( I.E. : Less than 2 years experience as a welder / No experience with a particular software / No experience with a specific industrial skill ) :
Since driving is involved, we'd like a clean driving record.
The ideal candidate will have a bit of flexibility if they need to drive the hour to the two PA sites if needed.
The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include :
Interacts with users to understand and document all IT issues
Install and maintain computer systems and peripherals following established standards and guidelines
Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members
Assist with the planning and implementation of IT projects across multiple sites
Job Responsibilities
Be first level of IT support for business users across multiple sites
Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
Open service requests and manage warranty repairs with hardware vendors
Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery
Retire old IT assets including record keeping and appropriate asset disposal
Follow-up on equipment delivered to other sites and assure equipment was received and set up properly
Requirements
Knowledgeable of TCP / IP, DHCP, DNS, VPN, and network fundamentals.
Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
Excellent interpersonal skills and ability to work effectively with others
Demonstrated customer service and support skills
Resourceful, customer focused, team player
Positive, winning attitude
Education
Associate or Bachelor's degree in Information Technology, or related certifications with 3 year(s) of experience in a similar role
Work Conditions
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
Participation in training sessions, presentations, and meetings
Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver s license is necessary.
Ability to lift up to 50 lbs.
May require work in manufacturing facilities wearing protective clothing?
