What are the responsibilities and job description for the Bilingual Service Advisor : Main Line - First Texas Honda position at First Texas Honda?

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Honda vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. First Texas Honda has a high-performing as well as a high-producing service department that is seeking for A players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!

The primary duties and responsibilities of the Service Advisor include but not limited to :

Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance
Prepare a complete and accurate estimate of cost for labor and parts
Establishing a method of payment
Explaining all completed work and charges to customers
Monitoring the progress of each vehicle throughout the day and updating customers regularly
Answering customer's phone calls, emails with the highest level of response and attention

Qualifications :

Professional appearance and demeanor at all times

Punctuality in reporting to work

Basic product knowledge

Comfortable being on your feet all day

Being comfortable being on your feet all day indoor / outdoor

Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances

Must be able to work in a team setting

Display a positive attitude

Ready to put in long hours (50-55 hours a week)

Adaptive to change

Driven in sales AND customer satisfaction

Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements :

English / Spanish bilingualism required - must be fluent in verbal and written Spanish

Must have 1 year of Advisor experience

Must have held a valid driver's license for at least 1 year with a clean driving record.

Must be at least 18 years of age to be considered.

Compensation :

Commission based

Minimum of $2500 / pay period during initial training

Expected salary of $90k -$150K

Depends on experience and how hard you're willing to work!

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values :

Transformational Not Transactional - Be Transformational

We do what we say we're going to do

We encourage and support each other

We're committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive :

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Employer Paid Wellness Clinic

Employer Paid Flu Vaccinations Every Fall

Employer Percentage Matching for 401k

Employer Paid Parental Leave

5 Paid Bereavement Leave Days / Year for immediate family members (after 60 days)

14 Paid Time Off Vacation Days / Year (60 days - 3 years)

19 Paid Time Off Vacation Days / Year (3 - 7 years)

24 Paid Time Off Vacation Days / Year (7 years)

Annual Christmas Bonus Based on Tenure

Annual Christmas Party

Annual Employee Appreciation Dinner

Employee Vehicle Purchase Program

Employee Discounts on Collision Repair, Parts, and Service

Bi-Weekly Pay Periods, Paid on Fridays

Holidays : Thanksgiving, Christmas & New Years

Employer Paid Lunches Every Saturday

Employer Paid Lunches / Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

Access to In-House Insurance Agency

Access to In-House Marketing Agency

Voluntary Life Term and Whole Insurance

Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.

Salary : $90,000 - $150,000

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Bilingual Service Advisor : Main Line - First Texas Honda

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