What are the responsibilities and job description for the Dispatch Supervisor 38081 position at First Transit?
Become A Dispatch Supervisor in Hamden, Connecticut!
Join First Transit as a Dispatch Supervisor and provide day to day supervision to the dispatch department. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!
At First Transit, we are proud to offer:
- Tremendous career advancement opportunities due to a strong presence across North America.
- A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
- A great work environment.
Dispatch Supervisor Major Responsibilities:
- Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and relate to the Dispatch Manager.
- Identify and respond to service issues in live day, report to the Assistant Project Manager any concerns that need to be addressed with the Service Provider.
- Adhere to written policies and procedures and report any discrepancies and procedures to the Dispatch Manager.
- Provide counseling both verbal and written to employees when needed.
- Consistently review employee performance and identify areas of strengths and weaknesses and develop an "action plan" with the Assistant Project Manager to reward or prepare a training plan to increase the skill level of the employee.
- Relay to the Assistant Project Manager any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day.
- Work with the Assistant Project Manager in recruiting potential new hires and be involved in the interview process.
- Schedule all new hires to work with OJT and identify specific tasks and timelines.
- Conduct a skill assessment for all new hires.
- Other Duties as assigned.
Dispatch Supervisor Job Requirements:
- Requires three (3) or more years of recent (within the last 5 years) and relevant experience supervising in their field of expertise at a paratransit Call Center or transit bus property similar in scope, size and complexity.
- Ability to lead a team.
- Exceptional customer service skills.
- Ability to successfully learn the dispatch software .
- Excellent multi-tasking ability and possess excellent time management skills.
- Must be able to work flexible hours.
Become a Part of Our Team - Apply Today!
First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,000 dedicated transit professionals through fixed route, paratransit and shuttle services at more than 300 locations in the US, Canada, Puerto Rico and Panama. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
