Customer Service Representative

JOB DESCRIPTION: Customer Service Representative

DEPARTMENT: Customer Service

REPORTS TO: Personal Banker

SUPERVISES: No direct supervisory responsibilities

JOB SUMMARY: The CSR will provide exceptional customer service while conducting a variety of banking transactions using well defined banking procedures.

DUTIES:

· Exhibits exceptional customer service skills and the ability to develop and maintain productive relationships with team members and customers.

· Open and close all types of accounts.

· Perform various bank transactions such as accepting deposits and loan payments, cashing checks and processing withdrawals.

· Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

· Suggest products and services that can help customers.

· Address customer inquiries and solve their problems.

· Assist customers to help them find relevant and required information.

· Actively work toward maintaining customer relations and satisfaction.

· Cross-sell other products and services.

· Actively be aware of fraudulent practices and manage any risks that may arise.

· Ensure regulations and policies are upheld to the highest standard.

· Order checks and answer related questions.

· Maintain customer records by updating account information.

· Assist customers in Canadian exchange.

· Process night deposits and mail deposits.

· Report large currency transactions as required by regulation.

· Attend all CSR training meetings and Compliance meetings.

· Direct customers to specific areas of the bank to receive the service they request.

· Accountable for cash drawer; locking cash drawer; balancing currency, coin, and checks in cash drawer at end of shift; and reporting any discrepancies to supervisor.

· Responsible for following retention procedures.

· Assist customers with debit card related questions, reorders, and account research.

· Completing end of day procedures and closing processes.

· Additional duties may be assigned from time to time which are deemed to be within the employee’s capabilities.

CORE RESPONSIBILITIES:

· Attention to detail.

· Ability to exercise sound judgment and to observe the highest degree of confidentiality in the handling of information.

· Ability to adapt to different various questions or situations that may present themselves.

· Thorough understanding of banking products and services.

· Ability to communicate and interact effectively with the public and co-workers.

· Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

· Ability to adhere to Bank Policies and Procedures.

PHYSICAL REQUIREMENTS:

• Ability to stand for long periods of time.
• Ability to lift bags of coin.

EDUCATION & EXPERIENCE:

· High School diploma or equivalent.

· At least one year of customer service experience.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Fargo, ND 58104: Relocate before starting work (Required)

Work Location: In person

Salary : $16