What are the responsibilities and job description for the Bilingual Account Resolution Specialist position at First US Bank?
Job Summary:
Must be fluent in both English and Spanish. Responsible for contacting customers who are delinquent on their loan payment to obtain payment, make payment arrangements, or establish a repayment plan. Manage delinquency rates at a satisfactory percentage and maintain positive customer relationships. Manage bankruptcy accounts to ensure the bank is in compliance with both federal bankruptcy laws and internal policies and procedures.
Primary Responsibilities / Job Duties:
- Reviews delinquent accounts daily.
- Communicates with delinquent borrowers in attempt to obtain late payments and discusses circumstances causing delinquent status.
- Determines solutions to resolve delinquent status and makes possible financial arrangements that would resolve temporary problems.
- Documents all collection actions taken in system.
- Maintains positive relations with all customers, discusses sensitive personal circumstances in a frank yet tactful manner.
- Maintains control over delinquent accounts by maintaining a satisfactory percentage of past due accounts.
- Reports delinquency status to management on regular basis.
- Handles repossessions and legality assignments on accounts.
- Maintains required tracking logs.
- Monitors all bankruptcy accounts from receipt of the notice to the discharge/dismissal of each case.
- Reviews “PACER” and Chapter 13 trustee websites to determine action needed.
- Files timely proof of claims and reaffirmations.
- Handles daily posting of trustee disbursements.
- Properly documents accounts as correspondence is received.
- Participates in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
- Participates in training new teammates as needed.
- Performs other duties as assigned.
Position Requirements:
- Must be fluent in both English and Spanish
- High School diploma or equivalent required. Bachelor’s degree preferred.
- Minimum of two 2 years’ experience in collections, preferably in the finance industry.
- Knowledge of state and federal collection laws and regulations.
- Experience handling bankruptcies is strongly desired, including understanding of bankruptcy forms such as Proof of Claim and Reaffirmation Agreements.
- Excellent verbal and written communication skills.
- Strong problem solving and negotiation skills.
- Basic computer skills; proficient in Microsoft Office Suite products.
- Ability to work flexible hours, including Saturday, when needed.
- Ability to work cooperatively in a team environment
Working Environment / Physical Demands:
Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 25 pounds at times.
Disclaimer:
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.
Federal Contractor – Equal Opportunity Employer M/F/Disabled/Vets
