What are the responsibilities and job description for the First Watch Server position at First Watch - Northshore?
First Watch - Your Daytime Cafe!
First Watch is the fastest growing Breakfast, Brunch, and Lunch concept in the country with over 400 units.
Franchised by locally owned Capstone Concepts, LLC
8 franchised locations in Tennessee and one under construction in Asheville, North Carolina. The Asheville location will be opening in the fall of 2021 at the Biltmore Village.
#capstoneconcepts
Our Mission: At Capstone Concepts, LLC, we lead, develop, and care for each other so we can take care of our guests.
Our Motto: Trust. Serve. Lead.
Our Philosophy: We are a hands-on team that believes integrity comes first. Our customer focus, management controls, and relationship drive our growth and build successful brands.
We are looking for team members!
The Server should create a dining experience that encourages the guest to return. In addition, the Server:
- Welcomes guests after they are seated.
- Exhibits professional attitude and presentation per our appearance and dress standards.
- Knows the menu, including ingredients and prices.
- Where appropriate, explains specials, and makes recommendations to guests.
- Takes orders for food, and effectively communicates with Kitchen staff to ensure that food is promptly and properly prepared for guests.
- Performs all table service functions with a commitment to guest satisfaction.
- Anticipates the needs of guests.
- Demonstrates “service” attitude with other staff and customers.
- Performs assigned side work and rolls silverware.
- Assists team members as necessary.
- Assists in maintaining the service station during the shift, and busses tables, seats guests, hosts, takes to-go orders, and assists with maintaining FOH cleanliness.
- Accurately reports tip income on a daily basis.
- Performs other duties as assigned.
Must be 18 years of age.
Weekend Availability Required
Must have reliable transportation
Alcohol Server Permit may be required for some locations
Essential Physical Requirements:
- Walk and stand throughout the entire shift.
- Continuously reach, bend, lift, carry, stoop, and wipe.
- Regularly lift up to 50 lbs.
- Frequently wash hands.
- Regular and predictable attendance.
- Moderate exposure to extreme temperatures.
- Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance.
Knowledge and Skills:
- Must be able to effectively communicate with customers, management and coworkers.
- Must possess basic math, reading and writing skills.
- Must possess basic computer skills.
- Must be able to make change.
- Must be multi-task oriented.
- Must have knowledge of workplace safety procedures.
- Any and all certifications when applicable.