Operational Specialist

First Witness Child Advocacy Center is seeking an Operations Specialist to join the operations team. This team handles the tasks needed to support First Witness’ mission and vision in our community and the programs that make achieving them possible; the Operations Specialist is involved in the administrative, fundraising, facility support, training, engagement, and financial aspects of the organization. 

To apply, please submit a resume, cover letter, and two references to Madeline Kvale: mkvale@firstwitness.org 

Applications will be reviewed beginning Wednesday, March 12 and interviews are expected to begin the week of March 17. Applications submitted after these dates will be considered on a rolling basis until the position is filled. 

About First Witness 

First Witness Child Advocacy Center (CAC) is a child-focused non-profit agency offering hope, healing, and justice for alleged victims of child abuse and their families. We provide forensically sound interviews for children, adolescents, and vulnerable adults who have reported sexual abuse, physical abuse, witnessed violence, or who may have been otherwise victimized. Our family advocates help parents understand the system and professionals involved and connect children and families with resources in their community. First Witness is a nationally recognized training center, and trains forensic interviewers, family advocates, and other professionals throughout the US as well as children, families, and youth serving professionals in the St. Louis, Lake, and Carlton County regions. 

Job Description 

General Description 

The Operations Specialist will provide a variety of clerical, development, customer service, and community outreach support to ensure the efficient operation of the agency’s programs and mission. The position requires a detail-oriented individual who can work well both in a team and independently in a fast-paced environment. The Operations Specialist must always be able to present a professional image while working with a variety of people from diverse backgrounds. Interest and desire to become an impactful professional is required.   

The wage for this position is $18 hourly, and is 40 hours/week. This position is a non-exempt position: staff are paid hourly and if asked to work over 40 hours will be paid overtime.  Most work hours take place between 8:30am – 4:30pm Monday-Friday and occasional (1-2x monthly) evening and weekend hours for community events and volunteer meetings. First Witness offers full benefits (health, dental, vision, life, short- and long-term disability, lifestyle spending account for self-care activities and 401k employer contribution after a year of employment). 

Responsibilities 

Operations 

• Perform administrative duties as needed including: filing, copying, sorting, office supply ordering, and mailing. 
• Provide bookkeeping support including sending, submitting & tracking invoices, tracking receipts, and working closely with the finance department. 
• Prepare weekly deposit and create donor acknowledgements. 
• Support Associate Director in administration of hiring and onboarding processes.  
• Answer phones and assist with scheduling child interviews according to ChildFirst© forensic interviewing guidelines. 

Community Engagement & Fundraising 

• Assist Operations Coordinator in all aspects of First Witness national training program including registration and invoicing, preparation of training materials, online hosting, and logistics including food. 
• Maintain CRM database with up-to-date donor & donation information. 
• Provide administrative support for development, printing, and delivery of annual fundraising campaigns. 
• Provide administrative support for development and delivery of annual engagement campaigns. 
• As a member of the Operations Team, be involved in all planning and implementation aspects of the annual fundraising gala, Spring Splash. 

General responsibilities 

• Support a positive environment for families, team members, and all others who enter First Witness 
• Build positive community collaborations and relationships. 
• Participate in personal development, professional, and cultural humility training. 
• Assist in program coverage as needed. 
• Participate in staff meetings and team meetings. 
• Other duties as assigned 

Qualifications 

• Commitment to ending child abuse. 
• Commitment to growth and learning about cultural humility. 
• Commitment to serving all members of our community. 
• Strong interpersonal communication skills. 
• Strong written and verbal communication, critical thinking, and problem-solving skills. 
• Proficient in the use of various MS Office programs, including Word, Excel, Outlook, Teams, Sharepoint, and OneDrive. 
• Knowledge and experience with data entry systems and reporting, including web-based systems. 
• Ability to prioritize, multi-task and follow through with minimal direction. 
• Ability to concentrate in a fast-paced office environment and respond to frequent interruptions throughout the workday. 
• Excellent organizational skills. 
• Demonstrated initiative and ability to learn quickly. 
• Experience working in a team environment, willingness to pitch in when/where needed. 
• Relevant life or work experiences, or academic studies. 
• Must be able to remain in a stationary position 75% of the work day 
• Must be able to move about inside the office to access conference rooms, printers, file cabinets, etc. 
• Operate a computer and other office machinery; copy machine, calculator, USB camera, etc 
• Occasionally move boxes weighing up to 20 lbs. 

Preferred Qualifications: 

• AA degree or applicable work experience