Branch Operations Supv

Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado, California, and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

Operations Supervisor oversees branch operations in conjunction with Branch Managers and Bank Officers. Manages multiple areas of the bank including, but not limited to Teller Line, New Accounts, Loans and Bookkeeping. An Operations Supervisor is responsible for answering questions, developing and training staff, thorough product knowledge skill of staff, and maintaining customer relationships. Other duties are included but not limited to resolving problems of staff and customer through quality customer service and performing other branch duties and projects as assigned for the branch and the market. Operations supervisors promote the bank by providing excellent customer service, identifying customer needs and providing solutions while upholding high standards.

What you will do

• Provide exemplary customer service in all situations
• Review and understand daily and weekly reports such as the demand and saving exception reports
• Understand collection procedures and abide by the collections manual
• Approve check cashing transactions up to approved limit
• Identify and reduce fraudulent transactions and activity
• Comprehend and counsel others on relevant laws and regulations
• Provide support and back-up to all operational departments as needed
• Demonstrate expertise in following the unique procedures for each transaction type
• Assist Operations Supervisor in overseeing a department, approving transactions and making exceptions (the Assistant Supervisor may oversee a department independently)
• Ensures a positive and engaging experience for customers and employees
• Resolves customer issues and complaints
• Motivates and leads a team to achieve sales, service and performance goals set forth by the company
• Manages others in adherence to expected performance standards and works well in a team-oriented environment
• Oversees the accuracy and adherence to policies and procedures of the department including applicable banking regulations
• Actively trains and develops knowledge and leadership abilities of the department and other branch personnel
• Utilizes Lead Branch Development Guide to develop newly promoted Lead personnel within recommended timeframes
• Supports the Assistant Branch Manager and/or Branch Manager in his or her duties/oversight
• Introducing new customers to FirstBank
• Developing and maintaining customer relationships
• Oversees operational processes of multiple departments (or single, large departments) and approves transactions and exceptions
• Ensures operations are compliant with regulations and internal policies
• Leads in-branch customer engagement and development to achieve product sales and growth
• Oversees employee development including operations training, product knowledge, customer service, etc
• Opens and closes the bank, consistent with security policy
• Operates the branch in absence of officers and branch managers
• Ensures proper branch coverage and scheduling
• Prepares and conducts employee reviews (including disciplinary notices)
• Performs other duties and projects as assigned
• Understands and comply with all provisions of the Safety in the Workplace policy

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

• Typically requires a minimum of 1-2 years of related functional experience and prior supervisory experience

Preferred Requirements

• Experience as a Lead Representative or Assistant Supervisor
• Comfortable in both a teller and new accounts environment
• Proven leadership skills
• Personnel management experience

Knowledge, Skills, and Abilities

• Exhibit skills in these categories:
• Effective communication skills
• Leadership skills and strong employee relations
• Ability to multi-task
• Good decision-making skills
• Knowledge in New Accounts
• Knowledge in Teller functions
• Strong knowledge of banking regulations and bank policies
• Strong Customer service skills
• Relationship building with customers and employees
• Product and process knowledge
• Ability to train and motivate employees
• Strong problem-solving skills

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$24.50 Per Hour to $40.55 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

This Job may be eligible for the:

• New Accounts Cross-Sell Queue Incentive Plan

EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

*This job opportunity is expected to close on 3/21/25*

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)