What are the responsibilities and job description for the HVAC Service Technician position at FIRSTCALL MECHANICAL GROUP LLC?
Job Details
HVAC Service Technician
Stranes Inc.
A FirstCall Mechanical Company
HVAC SERVICE TECHNICIAN I, II, or III
Location: Lebanon, VA
WHO IS STARNES INC.?
Starnes, INC. was founded in 1975 in Lebanon, VA. Starnes INC. is an HVAC company dedicated to providing the highest quality service to Southwest Virginia and Northeast Tennessee. The definition of service is to serve. We provide HVAC service as a product but our mission as a company is to serve. We serve our community with the highest quality and dedication of HVAC services. We are committed to this daily with 24 hour response to the needs of our customers with highly trained and hard working employees almost all with college degrees and training from our community.
WHO IS FIRSTCALL MECHANICAL?
FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
- Competitive pay, paid weekly
- Medical, Dental & Vision Insurance
- Short & Long-Term Disability
- Life Insurance/Supplemental Life Insurance
- Benefits eligibility begins the 1st of the month after hire date
- 401k retirement savings with 4% match
- Up to 4 weeks of Paid Time Off
- 9 Paid Holidays Veterans Day for our Vets
- FirstCall Academy for training & development
- Learning and Education Assistance Program (LEAP)
- Generous Employee Referral Program - $2,500
- EAP – Employee Assistance Program
- Company vehicle or allowance based on the job
- Mobile phone or phone allowance based on the job
- Company uniforms & work boot allowance
- Affiliate Company transfers
POSITION OVERVIEW
We are currently seeking an experienced Commercial HVAC Service Technician I, II, or III to join the fast-growing Starnes Inc. Team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as a high level of customer service.
JOB RESPONSIBILITIES
- Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs
- Perform maintenance and service repairs, install new units or replace parts for existing units according to specifications
- Repair or replace defective parts in units and equipment and their controls
- Communicate with Dispatch to ensure completion of scheduled job
- Maintain preventative maintenance schedules and procedures for customers
- Provide elite customer service to every customer encountered
ACCOUNTABILITIES
- Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
- Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs
ORGANIZATIONAL ALIGNMENT
This position reports to the local branch leader, and has a responsibility to the entire service team and all of our customers.
Qualifications
- Valid driver license with acceptable driving record
- Active EPA certificate
- 2-10 years' experience in a commercial HVAC setting
- Available to work flexible hours and on-call shifts as needed
- Ability to frequently lift up to 75 pounds and ability to lift and regularly carry items weighing up to 50 pounds
BEHAVIORAL PROFILE
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in a field environment, multiple customer sites on a daily basis.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
