Plumbing Service Manager

Description

A FirstCall Mechanical Company

PLUMBING SERVICE MANAGER

Location: Athens, GA

WHO IS C2H AIR & ELECTRIC?

C2H Air and Electric is a mechanical and electrical service, contracting, and engineering company.  The company was founded in early 2013 and is based in Georgia with employees ranging from Atlanta to Athens.  C2H Air and Electric's mission is to consult with clients to determine the best solutions to fit the needs of their project, facility, budget, or design and provide the best customer service throughout the process.

WHO IS FIRSTCALL MECHANICAL?

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: 

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth More
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

POSITION OVERVIEW

We are currently seeking an experienced Plumbing Service Manager that will provide support to the plumbing team by coordinating activities related to all service and projects and ensure the continuity and efficiency of each project from start to finish through clear communication with all parties involved. This role will handle multiple projects and services within a fast-paced environment and can adapt to constant changes and challenges. The ideal candidate is highly organized and able to manage multiple projects and teams at once without day-to-day guidance.

JOB RESPONSIBILITIES

• Coordinate and supervise Plumbing Construction Projects from inception to completion
• Schedule and coordinate with suppliers
• Communicate with clients regarding service and projects to ensure peak customer satisfaction
• Deliver projects according to client needs and budget
• Lead the crew, be accountable for the team’s assigned work
• Understand and consistently apply company policies
• Follow project plans and schedules and direct daily and weekly activities to meet production goals
• Manage plumbing project and service team including dispatch, estimators, installers, and technicians
• Report on budget and production variances and adjust as needed
• Ensure that the completed work meets standards and recommend work processes that will improve productivity and product quality
• Advise project billing with progress of construction
• Remain in direct daily contact with dispatch to ensure that jobs are being scheduled efficiently

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their facility needs.

ORGANIZATIONAL ALIGNMENT

The Plumbing Service Manager will oversee jobs from beginning to completion, ordering material, managing install crews, planning and execution of the jobs, and support of admin team in billing and customer service.

Qualifications

• 3 years of HVAC and project management experience
• 3 years of experience in customer service
• Team leader with excellent diplomatic and communication skills, able to handle and resolve conflicts effectively in a firm but fair manner
• Experience of Microsoft Office software
• Experience with BuildOps software
• Valid driver’s license

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, and multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands to operate the computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.