What are the responsibilities and job description for the HVAC Service Technician position at FirstCall Mechanical?
A FirstCall Mechanical Company
HVAC SERVICE TECHNICIAN II
Location: Long Island, NY
WHO IS FIRSTCALL MECHANICAL?
Industrial Cooling (ICACS) is a commercial and industrial Chiller services provider in the New York City metro area. Founded in 1991, Industrial Cooling partnered with FirstCall Mechanical in 2024.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
We are currently seeking an experienced Commercial HVAC Service Technician II to join our fast-growing ICACS Team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as an active EPA Certification.
JOB RESPONSIBILITIES
This position reports to the local service manager and is responsible for engaging with the service team and all of our customers.
Qualifications
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.
Physical Demands
While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
HVAC Service Technician
A FirstCall Mechanical Company
HVAC SERVICE TECHNICIAN II
Location: Long Island, NY
WHO IS FIRSTCALL MECHANICAL?
Industrial Cooling (ICACS) is a commercial and industrial Chiller services provider in the New York City metro area. Founded in 1991, Industrial Cooling partnered with FirstCall Mechanical in 2024.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
This position reports to the local service manager and is responsible for engaging with the service team and all of our customers.
Qualifications
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.
Physical Demands
While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
HVAC SERVICE TECHNICIAN II
Location: Long Island, NY
WHO IS FIRSTCALL MECHANICAL?
Industrial Cooling (ICACS) is a commercial and industrial Chiller services provider in the New York City metro area. Founded in 1991, Industrial Cooling partnered with FirstCall Mechanical in 2024.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
- Competitive pay, paid weekly
- Medical, Dental & Vision Coverage with Generous Employer Cost Share
- Short & Long-Term Disability
- Life Insurance/Supplemental Life Insurance
- Benefits eligibility begins the 1st of the month after hire date
- 401k retirement savings with 5% match
- Up to 4 weeks of Paid Time Off
- 9 Paid Holidays Veterans Day for our Vets
- FirstCall Academy for training & development
- Learning and Education Assistance Program (LEAP) Generous Employee Referral Program
- Affiliate Company transfers
We are currently seeking an experienced Commercial HVAC Service Technician II to join our fast-growing ICACS Team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as an active EPA Certification.
JOB RESPONSIBILITIES
- Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks
- Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons
- Maintain larger PM contracts with more than 5 units
- Repair or replace defective parts in units and equipment and their controls
- Service and troubleshooting mini-splits and/or replacing smaller RTU’s and mini-splits for 15 tons or less
- Communicate with Dispatch to ensure completion of scheduled jobs
- Maintain preventative maintenance schedules and procedures for customers
- Provide elite customer service to every customer encountered
- Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
- Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs
This position reports to the local service manager and is responsible for engaging with the service team and all of our customers.
Qualifications
- Valid Driver's License w/acceptable driving record
- Active EPA Certification
- 5 years’ of experience in a commercial HVAC setting
- OSHA 10 Certification
- Manufacturer Certification is preferred
- Available to work flexible hours and on-call shifts as needed
- Strong mechanical aptitude and problem-solving skills
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.
Physical Demands
While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
HVAC Service Technician
A FirstCall Mechanical Company
HVAC SERVICE TECHNICIAN II
Location: Long Island, NY
WHO IS FIRSTCALL MECHANICAL?
Industrial Cooling (ICACS) is a commercial and industrial Chiller services provider in the New York City metro area. Founded in 1991, Industrial Cooling partnered with FirstCall Mechanical in 2024.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
- Competitive pay, paid weekly
- Medical, Dental & Vision Coverage with Generous Employer Cost Share
- Short & Long-Term Disability
- Life Insurance/Supplemental Life Insurance
- Benefits eligibility begins the 1st of the month after hire date
- 401k retirement savings with 5% match
- Up to 4 weeks of Paid Time Off
- 9 Paid Holidays Veterans Day for our Vets
- FirstCall Academy for training & development
- Learning and Education Assistance Program (LEAP) Generous Employee Referral Program
- Affiliate Company transfers
- Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks
- Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons
- Maintain larger PM contracts with more than 5 units
- Repair or replace defective parts in units and equipment and their controls
- Service and troubleshooting mini-splits and/or replacing smaller RTU’s and mini-splits for 15 tons or less
- Communicate with Dispatch to ensure completion of scheduled jobs
- Maintain preventative maintenance schedules and procedures for customers
- Provide elite customer service to every customer encountered
- Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
- Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs
This position reports to the local service manager and is responsible for engaging with the service team and all of our customers.
Qualifications
- Valid Driver's License w/acceptable driving record
- Active EPA Certification
- 5 years’ of experience in a commercial HVAC setting
- OSHA 10 Certification
- Manufacturer Certification is preferred
- Available to work flexible hours and on-call shifts as needed
- Strong mechanical aptitude and problem-solving skills
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.
Physical Demands
While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
