What are the responsibilities and job description for the Automotive BDC Manager - McGee Toyota of Claremont position at FirstChoice Hiring?
168 Charlestown Road, Claremont, NH 03743
Automotive Service BDC Manager
$52,000 - $65,000 Based on Experience
McGee Toyota of Claremont is family owned and a great place to have a rewarding career! We are seeking an experienced Service BDC Manager to lead the dealership’s service department’s customer engagement efforts. This role involves overseeing a team of BDC representatives, ensuring effective communication with customers, and managing inbound and outbound service leads.
The Service BDC Manager plays a crucial role in driving service appointment bookings, improving customer retention, and increasing revenue for the service department. Enjoy a Monday – Friday work schedule with rotating Saturdays as needed. Apply now and drive your career forward with this great opportunity!
 
Job Description – Service BDC Manager:
Requirements - Service BDC Manager:
Full-Time Benefits:
Automotive Service BDC Manager
$52,000 - $65,000 Based on Experience
McGee Toyota of Claremont is family owned and a great place to have a rewarding career! We are seeking an experienced Service BDC Manager to lead the dealership’s service department’s customer engagement efforts. This role involves overseeing a team of BDC representatives, ensuring effective communication with customers, and managing inbound and outbound service leads.
The Service BDC Manager plays a crucial role in driving service appointment bookings, improving customer retention, and increasing revenue for the service department. Enjoy a Monday – Friday work schedule with rotating Saturdays as needed. Apply now and drive your career forward with this great opportunity!
 
Job Description – Service BDC Manager:
- Lead and manage the Service BDC team, providing training, coaching, and performance evaluations to ensure high productivity and customer satisfaction.
- Develop and implement strategies to increase service appointment bookings and follow-up with existing customers to schedule routine maintenance, repairs, and service visits.
- Handle inbound and outbound calls, emails, and texts to engage with customers, address service inquiries, and resolve concerns.
- Collaborate with the service department to ensure a seamless process for managing customer appointments, vehicle repairs, and service work.
- Monitor and analyze performance metrics such as appointment scheduling, conversion rates, and customer satisfaction scores to identify areas for improvement.
- Maintain a high level of customer service by addressing customer issues and concerns promptly and professionally.
- Manage customer retention initiatives, including service reminders, follow-up communications, and loyalty programs.
- Work with the marketing team to create and implement promotions or campaigns aimed at driving service traffic.
- Ensure proper documentation and record-keeping of customer interactions and appointments within the dealership’s CRM system.
- Assist in developing and managing budgets for BDC operations, tracking expenses, and ensuring that goals are met.
Requirements - Service BDC Manager:
- Previous experience in an auto dealership environment, preferably in service or BDC management.
- Strong leadership and team management skills with a proven ability to drive results.
- Excellent communication and customer service skills, both verbal and written.
- Proficient in CRM software and Microsoft Office applications.
- Ability to analyze data, monitor key performance indicators, and implement strategies for improvement.
- Knowledge of automotive services and repair processes is a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
Full-Time Benefits:
- $52,000 - $65,000 based on experience
- 401(k) plan
- Medical, dental and vision insurance
- Paid holidays
- Paid time off
- Employee assistance program
- Monday – Friday with rotating Saturdays, closed on Sundays
- Employee discounts
- Career growth and advancement
- A positive and professional team environment
