What are the responsibilities and job description for the Logistics Call Center Coordinator position at FirstFleet Inc?
Call Center Specialist
FirstFleet, Inc is a national trucking company with 2600 drivers in 140 locations. We are looking for a call center specialist with trucking regulation experience at our Corporate Office in Murfreesboro, TN
- 6pm-6am - Thursday, Friday, Saturday, Every other Wednesday
Primary Responsibilities:
- · Electronic log support for the fleet
- · Communicate with Platform Science regarding log issues including but not limited to sensor failures, out of sync and lost communication issues
- · Record accident & injury reports and follow up as needed
- · Arrange drug testing as needed and follow up on completion
- · Assist drivers with Electronic Logging devices
- · Follow up on outstanding log support tickets
- · Receive and document complaints- beginning to end / follow up
- · Assist supervisor on managing unassigned drive time for the fleet
- · Be able to work in fast paced situations and make decisions accordingly
- · Process reservations for Lyft rentals and hotels
- · Assist in the development and growth of the department and assume new responsibilities as assigned
Qualifications
- 1 year Transportation experience
- · Experience with heavy call volume daily
- · Experience with Microsoft Word and Excel
- · Excellent written and verbal communication skills
- · Excellent conflict resolution skills
- · Demonstrates interpersonal skills and ability to deal comfortably with all levels of management
- · Able to handle confidential material in a reliable manner
- · Excellent organizational abilities
- · Attention to detail and accuracy
- · Creative and persistent problem solver
- · Minimum of 1 year Call Center experience (preferred)
Employment Type
· Full time, (Hourly)
· On Site
This description is not intended to be construed as an exhaustive list of responsibilities, duties, or skills required for the position. This position may be changed or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Night shift
Experience:
- Transportation planning: 1 year (Required)
Ability to Commute:
- Murfreesboro, TN 37129 (Required)
Work Location: In person
Salary : $20
