What are the responsibilities and job description for the Customer Ambassador CO1/2 position at FirstGroup?
About the job :
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile
Your responsibilities will include, but are not limited to :
- Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
- Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
- Using several types of technology as well as performing routine maintenance to ticket vending machines.
- For a full list of responsibilities, please download the job description available at the bottom of this advert.
You'll need to be :
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern :
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.
You will work an average of 37 hours per week, covering a range of shifts. Sundays are in addition to your working week hours and you will get a day off in the week when working late shifts.
Shifts include :
Monday to Friday : 06 : 20 - 13 : 44 / 1245 - 1920
Saturday : 0720 - 1800
Every other Sunday : 0820 - 1620
SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
