What are the responsibilities and job description for the Clinic Office Assistant position at FirstHealth of the Carolina's?
Overview
Clinic Office Assistant Family Medicine
Responsibilities
a. Uses electronic medical records in a clinic setting demonstrating progressive efficiently with this method of technology.
b. Answers phones, routes calls and or takes accurate message. Adapts to a phone menu if one is in use. Demonstrates a sense of urgency relating to patient’s level of distress.
c. Triages basic patient care needs generating a telephone encounter depending upon the situation.
d. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
e. Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.
f. Prepares and maintains exam rooms and medical equipment for patient visits regarding all safety checks and HIPAA guidelines and adapt same HIPAA principles to chart documentation and exposure as well as discussing PHI in front of anyone other than patient.
g. Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity
h. Navigates the EMR systems in an efficient manner.
i. Facilitates quality care management though best practice utilization of the clinic EMR.
j. Promotes continuity of care seen by appropriate action notes and prompt follow up.
k. Answers phones, routes calls and/or takes accurate messages. Demonstrates a sense of urgency relating to a patient’s level of distress.
l. Triages basic patient care needs, generating a telephone encounter depending upon the situation. Assure a duplicate message has not already been started.
m. Identifies barriers related to Social Determinants of Health (SDOH) and notifies provider.
n. Identifies barriers to communications.
o. Verifies insurance eligibility, scans insurance card, and photo ID.
p. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
q. Posts charges and payments accurately and accordingly to policy.
r. Accurately and accordingly to policy, posts payments.
s. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month.
t. Forward requests for Medical Records to Health Information Management Systems.
u. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.
v. Recognizes how fraud and abuse interplay into daily roles.
w. Provides clinical coverage and performs duties within scope of COA (Clinical Duties)
x. Assists as needed with any medications pre-authorization and or appeals in a timely and appropriate manner.
y. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and or provider
Qualifications
High school graduate. One-year Technical College or certification preferred.
Three years' experience in a medical practice office with medical billing experience may be
accepted in lieu of formal training.
Experience with practice management systems.
· office automation skills.
· extensive knowledge of CPT and ICD-10 coding and insurance reimbursement
· strong interpersonal and verbal communication skills
· good organizational skills.
· Is committed to and demonstrates excellent customer service when dealing with all types of customers
