What are the responsibilities and job description for the Customer Service Associate position at FirstHealth of the Carolinas, Inc.?
Overview
Ready to take your career to the next level?FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.As the friendly face of our facility, the Customer Service Associate is the first point of contact for our valued members and potential new members. At the front desk, you'll provide exceptional service, ensure smooth operations, and create a welcoming atmosphere for everyone who walks through our doors.
Responsibilities
- Sign up members in Jonas Software.
- Schedule members for programming.
- Provide customer service to members and prospects.
- Accommodates members and guest with special needs as they enter and leave the center.
- Provides service and information to members and quests regarding membership and fees.
- Gives prospective members a tour of facility.
- Registers participants for various center programs, services and classes.
- Collects guest fees. Process cash, check and card transactions.
- Schedules appointments.
Qualifications
- High School graduate required.
- CPR/AED certification required.
- Knowledge and experience with the use of computers preferred.
- Customer service background required.
FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.
