What are the responsibilities and job description for the Registration Coordinator position at FirstHealth of the Carolinas, Inc.?
Overview
Ready to take your career to the next level?
FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.
Join our team as a Registration Coordinator and play a crucial role in ensuring smooth and efficient patient registration processes. As a Registration Coordinator, you will be responsible for registering patients, verifying insurance benefits, pre-certifications, and verifying demographic information. Additional responsibilities include payment collection and posting, as well as processing financial assistance applications. This role requires a high level of customer service, attention to detail, and the ability to work flexible hours, including weekends, holidays, and shift rotations.
Responsibilities
- Patient Registration: Register patients accurately and efficiently.
- Insurance Verification: Verify insurance benefits and pre-certifications.
- Demographic Verification: Ensure all patient demographic information is up to date.
- Payment Handling: Collect and post payments, and assist with financial assistance applications as needed.
- Customer Service: Maintain a customer-centric approach when dealing with all types of patients, both internal and external.
- Communication: Provide clear and effective communication with patients and medical staff.
- Administrative Duties: Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues.
Qualifications
Education and Experience:
High school diploma or GED required.
Understanding of medical terminology.
Two years of experience in a medical-related field preferred.
Bilingual skills preferred.
Skills:
Strong verbal communication skills.
Ability to manage multiple tasks effectively.
Proficient in typing (minimum 35 wpm) and computer literate.
Commitment to excellent customer service.
Working Conditions/Physical Demands:
Primary office environment/workstation.
Potential exposure to communicable diseases.
Physical requirements include:
Stooping: Bending the body downward and forward by bending the spine at the waist.
Crouching: Bending the body downward and forward by bending the legs and the spine.
Standing, walking, and sitting for extended periods.
Medium physical effort required, including lifting up to 40 pounds and frequently carrying objects weighing up to 20 pounds.
Sensory Requirements:
Talking: Expressing or exchanging ideas by means of the spoken word; able to read, write, speak, and comprehend the English language.
Hearing: Perceiving the nature of sound by ear.
Vision: Acuity at 20 feet or more (far vision) and 20 inches or less (near vision).
Mental Requirements:
Ability to perform effectively in frequent stressful situations.
Exposure to Hazards:
Constant exposure to chemicals, infectious, electrical, and fire hazards.
Exposure to blood and body fluids requiring Biohazard protection.
FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.
