What are the responsibilities and job description for the Client Service Manager position at FirstLight Home Care of Manatee County?
As a Client Services Manager at FirstLight Home Care, you will play a pivotal role in enhancing client satisfaction and driving service excellence. This position is essential in fostering strong relationships with clients and their families while supporting our mission to provide compassionate care.
Responsibilities
- Develop and maintain strong relationships with clients and their families to ensure satisfaction with services provided.
- Oversee the onboarding process for new clients, ensuring a smooth transition into care.
- Collaborate with caregivers to assess client needs and tailor services accordingly.
- Manage client inquiries and concerns promptly, providing solutions that enhance their experience.
- Analyze client feedback and service metrics to identify areas for improvement.
- Coordinate with internal teams to ensure seamless service delivery and adherence to company standards.
- Support the training and development of staff in line with company values and care protocols.
- Drive sales initiatives by identifying opportunities for service expansion within existing accounts and new referral relationships.
- Scheduling and Coordination of client care.
Qualifications
- Proven experience in customer relationship management or client services roles, preferably in the home care or healthcare industry.
- Strong sales acumen with a track record of meeting or exceeding targets.
- Excellent communication skills, both verbal and written, for effective interaction with clients and team members.
- Ability to analyze data and feedback to drive improvements in service delivery.
- Experience with project management principles is beneficial but not required.
- Familiarity with Salesforce or similar CRM software is a plus.
- Demonstrated ability to work collaboratively within a team environment while also being self-motivated.
If you are passionate about making a difference in people's lives through exceptional service and care, we invite you to apply today to join our dedicated team at FirstLight Home Care.
Salary : $45,000 - $55,000