What are the responsibilities and job description for the Client Care Coordinator position at FirstLight Home Care?
SUMMARY
This individual will be responsible for all areas of organizational operations: human resources, recruiting, intakes, client services oversight, caregivers and scheduling and will directly interface with clients, performing service evaluation, originating service plans and scheduling and supervising care.
- Manage day to day office and field operations to ensure quality assurance of services
- Understand and adhere to established FirstLight Home Care policies and procedures
- Ensure legal compliance by monitoring and implementing applicable human resource federal, state and local requirements; maintain records
- Oversee hiring process for caregivers Recruit, process applications, interview, conduct background checks, administer preemployment testing and reference checks, make hiring/termination decisions, etc.
- Answer phone and conduct intakes in a timely manner, take after hours and weekend emergency calls, scheduling issues and client referrals/intakes
- May perform initial and ongoing inhome evaluation, caregiver introductions, coordination and supervision of client services
- Schedule shifts by matching caregiver qualifications and availability to clients’ needs
- Supervise and coach caregivers and conduct performance appraisals
- Orient caregivers and maintain current caregiver files in accordance with policies/procedures; may perform ongoing caregiver training
- Complete appropriate visit records in a timely manner and according to policy
- Record/maintain employee files including: personnel data, compensation, benefits, tax data, attendance, performance appraisals and termination data
- Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
- Work toward continuous quality improvement
- Stay current with changing technology, including software programs
- Uphold, support, and promote all company policies and procedures
