What are the responsibilities and job description for the Manager, Fiber Design position at FIRSTLIGHT?
Summary: The Manager of Fiber Design is responsible for managing the Fiber Design Technicians. The Manager will be responsible for leading and motivating the team to design ISP/OSP construction prints, splice plans, as built records, and fiber optic trouble ticket support. The Fiber Design Manager is expected to ensure standards are being followed consistently. The Manager is expected to mentor, motivate, and assist technicians achieve their professional goals along with the corporate objectives. This position plays a key role in supporting the organization in the installation and support of the fiber optic network.
Responsibilities:
- Communicates clearly and often with other departments while managing the Fiber Design Team.
- Utilizes Sitetracker reports to manage on time task completion.
- Sets clear goals and expectations to the team and supports them to achieve these targets.
- Works with other departments to streamline operational processes and improve efficiencies. Specific to Fiber Construction and Fiber Infrastructure.
- Stays current with emerging technologies for documenting OSP and ISP data.
- Works closely with the Managers of Fiber Construction and Fiber Infrastructure.
- Maintains open lines of communication with the Records Team.
- Oversees all safety policies are followed by internal employees and contractors.
- Must possess strong interpersonal skills and be able to build relationships with internal and external customers.
- Acts as an escalation point for all OSP damaged cable events within the region.
- Solid organizational and prioritization skills are essential.
- Identifies, coordinates, and provides training programs for employees.
- Manages the Fiber Design Technician on call rotation.
- Demonstrate knowledge of all Company Policies & Procedures
- Monitors the quality of the Fiber Design Technicians regularly.
- Maintains a positive attitude and leads by example.
- Other duties as assigned.
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
