What are the responsibilities and job description for the Customer Service Specialist position at firstPRO 360?
We’re looking for a friendly, detail-oriented Customer Service Specialist to join our team. You’ll be the go-to person for our customers—helping with questions, solving problems, and making sure they have a great experience with our products and services.
This role is all about clear communication, staying organized, and bringing a positive attitude every day. Whether you’re answering phone calls, responding to emails, or jumping on a quick chat, your goal is to make sure our customers feel heard and taken care of.
What You’ll Be Doing:
- Chatting with customers via phone, email, or chat to answer questions and help out
- Handling complaints with patience and professionalism, and working toward quick resolutions
- Taking care of things like orders, forms, and requests
- Keeping detailed records of customer interactions and updates
- Collaborating with other team members to make sure everything runs smoothly
What We’re Looking For:
- High school diploma or equivalent
- Previous experience in customer support or client service
- Comfortable talking on the phone and really listening to what people need
- Familiar with CRM systems (or willing to learn!)
- Strong communication skills—you’re clear, friendly, and professional
Bonus Points If You Have:
- A degree in Business Admin or something similar
- Experience working in manufacturing
- Great at multitasking and staying organized
- A team-first attitude and a love of learning new things
A Bit About You: You’re someone who loves helping others and solving problems. You stay calm under pressure, and you know how to juggle a few things at once without dropping the ball. You’re just as comfortable working on your own as you are teaming up with others.
