What are the responsibilities and job description for the Desktop Support Technician position at firstPRO, Inc?
Responsibilities / Duties Include, But Are Not Limited To :
- Windows 10 endpoints upgrade to Windows 11 and newer Windows 11 endpoints deployment with technical support.
- Troubleshoot and follow up on any issues that arise with the Windows 11 deployment.
- Will work with Microsoft Intune and SCCM backend infrastructure.
- Provide configuration and application package deployment support using PowerShell scripting.
- Provide support and troubleshooting Windows remote endpoints (laptops) using remote support tools.
- Plan, track, and work with Rally for all initiatives and tasks to work in Agile methodologies.
- Provide technical guidance and work with the clinical application support team to resolve issues.
- Will work in Windows Security updates and feature upgrades, Office 365 updates, Edge and Chrome browser updates, etc..
- Document and communicate within the team for all Windows 11 deployment tasks.
- Resolve end-user helpdesk tickets, document long-term fix, and root cause analyses.
Preferred skillset :
