What are the responsibilities and job description for the Desktop Support Technician position at firstPRO, Inc?
Responsibilities/Duties Include, But Are Not Limited To:
- Windows 10 endpoints upgrade to Windows 11 and newer Windows 11 endpoints deployment with technical support.
- Troubleshoot and follow up on any issues that arise with the Windows 11 deployment.
- Will work with Microsoft Intune and SCCM backend infrastructure.
- Provide configuration and application package deployment support using PowerShell scripting.
- Provide support and troubleshooting Windows remote endpoints (laptops) using remote support tools.
- Plan, track, and work with Rally for all initiatives and tasks to work in Agile methodologies.
- Provide technical guidance and work with the clinical application support team to resolve issues.
- Will work in Windows Security updates and feature upgrades, Office 365 updates, Edge and Chrome browser updates, etc..
- Document and communicate within the team for all Windows 11 deployment tasks.
- Resolve end-user helpdesk tickets, document long-term fix, and root cause analyses.
Preferred skillset:
- 3-4 years of experience in Windows endpoint support, testing, and deploying Windows OS, applications, and configurations.
- 2-4 years of experience with Azure Active Directory, Intune, Windows Active Directory, and Windows Group Policy Management.
- 3-4 years of experience in IT – Desktop administration, especially Windows10 support specialist, who worked with end user/client-side support
- 3-4 years of experience with troubleshooting Windows OS and Windows Applications.
- Experience in scripting using PowerShell scripting tool to support Windows endpoints.
- Experience with resolving end-user ServiceNow tickets, document long term fix and root cause analysis.
- Resilient, action-oriented, and able to manage complexity.
- Microsoft certification for Windows 10.
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