Desktop Support Technician

Responsibilities/Duties Include, But Are Not Limited To:

• Windows 10 endpoints upgrade to Windows 11 and newer Windows 11 endpoints deployment with technical support.
• Troubleshoot and follow up on any issues that arise with the Windows 11 deployment.
• Will work with Microsoft Intune and SCCM backend infrastructure.
• Provide configuration and application package deployment support using PowerShell scripting.
• Provide support and troubleshooting Windows remote endpoints (laptops) using remote support tools.
• Plan, track, and work with Rally for all initiatives and tasks to work in Agile methodologies.
• Provide technical guidance and work with the clinical application support team to resolve issues.
• Will work in Windows Security updates and feature upgrades, Office 365 updates, Edge and Chrome browser updates, etc..
• Document and communicate within the team for all Windows 11 deployment tasks.
• Resolve end-user helpdesk tickets, document long-term fix, and root cause analyses.

Preferred skillset:

• 3-4 years of experience in Windows endpoint support, testing, and deploying Windows OS, applications, and configurations.
• 2-4 years of experience with Azure Active Directory, Intune, Windows Active Directory, and Windows Group Policy Management.
• 3-4 years of experience in IT – Desktop administration, especially Windows10 support specialist, who worked with end user/client-side support
• 3-4 years of experience with troubleshooting Windows OS and Windows Applications.
• Experience in scripting using PowerShell scripting tool to support Windows endpoints.
• Experience with resolving end-user ServiceNow tickets, document long term fix and root cause analysis.
• Resilient, action-oriented, and able to manage complexity.
• Microsoft certification for Windows 10.